Client Services Coordinator

Staffing Group; City of Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Top market salary

Performance bonuses

Hybrid options

On-site parking

Modern offices in Scoresby

Fully stocked kitchen

Job summary

Staffing Group is seeking an experienced admin professional to own client relationships and streamline workflows in Melbourne’s south‑east. You will support Directors and Advisors, becoming the trusted contact for clients building and scaling their businesses.

In this hybrid role, you’ll help drive client experience, manage onboarding, and coordinate across service lines, with modern offices and a culture that celebrates wins together.

Qualifications

• At least 2 years experience in professional services (accounting, financial planning or legal).
• Strong organisational and coordination skills and attention to detail.
• Excellent communication and client service focus is essential.
• Confident using Microsoft Office, CRMs and practice management systems.

Responsibilities

• Manage client onboarding, service requests and correspondence
• Coordinate workflows across tax, business services and advisory projects
• Prepare proposals, scope of work, and client reports
• Liaise with clients and external stakeholders to keep projects moving
• Track deadlines, compliance requirements and deliverables
• Support Directors and Advisors with administration and organisation
• Drive adoption and refinement of the firms Refreshed Workflow system

Skills

Client relationships

Organisational skills

Communication

MS Office

CRM systems

Proactive mindset

Growth mindset

Tools

Microsoft Office

CRM systems

Practice management

Job description

Job Description

Looking for more than just another admin role?

Here’s your chance to own client relationships, drive workflow, and directly influence client experience (CX). You’ll be supporting Directors and Advisors while becoming the trusted point of contact for clients who are building, growing, and scaling their businesses. If you're proactive, organised, and love creating clarity in the chaos, you'll thrive here.

Benefits:

• Top market salary + super + performance bonuses
• Flexibility & hybrid options to balance work and life
• A supportive, close-knit team that genuinely celebrates wins together
• Clear career growth pathway with mentoring and professional development
• Modern offices in Scoresby with on-site parking
• Fun extras including a fully stocked kitchen and regular team days

You’ll be the go-to person for clients and the glue that keeps everything running smoothly. This is a genuine opportunity to join a fast-growing business advisory firm in Melbourne’s South East that’s redefining what it means to support ambitious business owners.

Key Responsibilities

• Manage client onboarding, service requests and correspondence
• Coordinate workflows across tax, business services and advisory projects
• Prepare proposals, scope of work, and client reports
• Liaise with clients and external stakeholders to keep projects moving
• Track deadlines, compliance requirements and deliverables
• Support Directors and Advisors with administration and organisation
• Drive adoption and refinement of the firms Refreshed Workflow system

Key Skills & Experience

• Minimum 2 years experience in professional services (accounting, financial planning or legal)
• Strong organisational and coordination skills
• Excellent communication and client service focus
• Confident using Microsoft Office, CRMs and practice management systems
• Collaborative, proactive and growth-oriented mindset