Client Services Assistant

Succeed Psychology; Sydney; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Onsite parking

Professional development

Job summary

Succeed Psychology is seeking a dedicated Client Services Assistant in NSW. This role blends front desk reception with a strong focus on client relationships, supporting psychologists and the admin team.

Based in Richmond with some flexibility to work from Kellyville Ridge, the part-time hours are 9-5 Mon-Wed and 10-4 Thu, with potential growth as the practice expands. Onsite parking is available and the team is welcoming and supportive.

Qualifications

• Prior administrative experience in an office setting.
• Experience in healthcare settings (doctors, allied health, psychology) is desirable.
• Familiarity with Halaxy or equivalent practice management software is desirable.
• Strong organisational and multitasking skills are essential.
• Excellent communication and interpersonal skills; patience and understanding are a must.
• Ability to work independently and in a supportive team environment.
• Opportunities for professional development within a friendly team.

Responsibilities

• Front desk reception and client management.
• Manage appointments, cancellations, and calendar changes.
• Conduct comprehensive intake phone calls and client matching.
• Support psychologists with administrative tasks.

Skills

Admin experience

Healthcare admin

Communication

Organisational skills

Multitasking

Independence

Tools

Halaxy

Job description

Succeed Psychology are looking for a very special Client Services Assistant!

Location: Richmond, NSW (with the option to work part of the week from Kellyville Ridge, NSW)

Hours: Permanent Part-Time 9-5 (Monday-Wednesday) and 10-4 (Thursday) (subject to increase as the practice grows).

About Us: Succeed Psychology is a dynamic and supportive practice committed to providing exceptional psychological services. We prioritise ethical practices, professional growth, and well-being for both our clients and team members. Our homely and welcoming offices are located in Richmond and Kellyville Ridge. Onsite parking is available. We have an amazing team of 20 psychologists who are cooperative and warm.

Role Overview: We are seeking a proficient Client Services Assistant join our team. This role combines reception duties with a focus on client relationships.

Key Responsibilities:

• Front desk reception and client management
• Managing appointments, cancellations and calendar changes
• Comprehensive intake phone calls and client matching
• Supporting psychologists with administrative tasks

You will work with our practice manager and casual client services staff member across these duties

Requirements:

• Prior experience in an administrative role
• Experience in healthcare settings (doctors, allied health, psychology) is highly desirable
• Familiarity with Halaxy or equivalent practice management software is highly desirable
• Strong organisational and multitasking skills
• Excellent communication and interpersonal skills- patience and understanding with others is a must
• Ability to work independently
• Supportive and collaborative work environment
• Opportunities for professional development
• Friendly and social team
• Warm and welcoming office
• Incredible support staff to work with

Please note- we are looking for someone whose career aspiration is in administration- this is not a casual student position.

Join us at Succeed Psychology and contribute to a practice where your work makes a meaningful impact every day.

For more details, visit www.succeedpsychology.com/careers