Client Services Administrator

Recruitment; Sydney; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Birthday leave

Regular social events

Long-term opportunity

Job summary

Recruitment is seeking a Client Services Administrator in Earlwood, Sydney. This permanent full-time, office-based role supports 17 accountants with client communications, document preparation and government agency liaison.

Join a seven-person admin team, maintain accurate records, and use modern cloud platforms. The role offers varied responsibilities across client service and practice administration within an established accounting firm.

Qualifications

• At least two years’ administration experience in an Australian accounting practice or similar professional services environment.
• Experience dealing with the ATO and ASIC.
• Clear written and verbal communication, including a professional phone manner.
• Strong organisation and confidence managing competing deadlines.
• Attention to detail and pride in maintaining complete, accurate records.
• Working knowledge of Microsoft Office and cloud-based systems.
• Initiative and a reliable approach to follow-ups.
• Confidence learning new systems and improving processes.
• A collaborative approach to supporting colleagues and clients.
• Permanent working rights in Australia.

Responsibilities

• Acting as a first point of contact for client enquiries.
• Providing administrative support to accountants and managers.
• Liaising with the ATO, ASIC and other government agencies.
• Preparing and lodging ASIC forms.
• Assisting with company, trust and other entity establishments.
• Maintaining accurate client records and practice management systems.
• Preparing correspondence, documents and electronic signing packs.
• Monitoring deadlines and following up outstanding information and actions.
• Supporting reception and general office administration.
• Communicating effectively across local and offshore teams.
• Helping improve administrative processes and workflows.

Skills

Administration

Client service

Communication

Organisation

Attention to detail

MS Office

Cloud systems

Process improvement

Teamwork

Australian work rights

Tools

Xero

Xero Practice Manager

ATO SmartDocs

FYI Docs

BGL CAS 360

Simple Fund 360

FuseDocs

FuseSign

Job description

07th October, 2026

Client Services Administrator

Salary: $80,000–$100,000 + superannuation

Location: Earlwood, Sydney

Work style: Permanent full-time | Office-based

Why This Role

Take on varied practice administration within an established accounting firm, with experienced colleagues around you and responsibility for keeping client matters moving.

Join a seven-person administration team supporting 17 accountants across client communication, document preparation, government agency liaison and follow-ups. The position combines front-line client service with the detailed coordination that keeps an accounting practice running smoothly.

Clear procedures and modern systems support the work, while initiative and ideas for improving processes are encouraged. This opportunity suits someone who enjoys taking ownership, maintaining accurate records and seeing tasks through to completion.

The Role

Support accountants, managers and clients across day-to-day practice administration.

Responsibilities include:

• Acting as a first point of contact for client enquiries
• Providing administrative support to accountants and managers
• Liaising with the ATO, ASIC and other government agencies
• Preparing and lodging ASIC forms
• Assisting with company, trust and other entity establishments
• Maintaining accurate client records and practice management systems
• Preparing correspondence, documents and electronic signing packs
• Monitoring deadlines and following up outstanding information and actions
• Supporting reception and general office administration
• Communicating effectively across local and offshore teams
• Helping improve administrative processes and workflows

About Our Client

Our client is an established Sydney accounting and business advisory practice with a history stretching back more than 60 years.

Longstanding, often multi-generational relationships underpin its work with business owners, private clients and SMEs across varied industries. The team values clear communication, care and consistent professional standards.

Investment in cloud systems, automation and AI supports efficient administration and responsive client service. The practice combines that modern approach with an experienced team and established procedures.

What You’ll Bring

• At least two years’ administration experience in an Australian accounting practice or similar professional services environment
• Experience dealing with the ATO and ASIC
• Clear written and verbal communication, including a professional phone manner
• Strong organisation and confidence managing competing deadlines
• Attention to detail and pride in maintaining complete, accurate records
• Working knowledge of Microsoft Office and cloud-based systems
• Initiative and a reliable approach to follow-ups
• Confidence learning new systems and improving processes
• A collaborative approach to supporting colleagues and clients
• Permanent working rights in Australia

Experience establishing companies, trusts, or other entities will be highly regarded.

The practice uses Xero, Xero Practice Manager, ATO SmartDocs, FYI Docs, BGL CAS 360, Simple Fund 360, FuseDocs and FuseSign. Familiarity with these platforms is useful, alongside a willingness to learn.

What’s On Offer

• $80,000–$100,000 + superannuation
• Permanent full-time, office-based position in Earlwood
• Support from an experienced seven-person administration team
• Varied responsibilities across client service and practice administration
• Clear systems, documented procedures and guidance from colleagues
• Modern cloud platforms and practical exposure to automation and AI
• Autonomy within clear service standards
• Opportunities to contribute ideas and improve processes
• Birthday leave and regular social events
• Long-term opportunity within an established accounting and advisory practice