Client Services Admin - CRM, Scheduling & Coordination

MWP Community Care; Sydney; On-site; AUD 60,000 - 78,000; Full time

Job summary

MWP Community Care is seeking an administrative support role to assist the Building Services team with maintenance, gardening and home modification workflows for clients. You will onboard clients, handle enquiries, manage referrals, and support quotes and scheduling to ensure safe, functional living environments.

The role emphasizes strong communication, CRM proficiency, and teamwork within a community-based aged care setting on Sydney’s Northern Beaches.

Qualifications

• Strong written and verbal communication with empathy and cultural sensitivity.
• High level computer skills and experience with CRM systems.
• Very accurate data entry and record-keeping.
• Friendly, approachable, and a team player.
• First Aid certificate or willingness to obtain one.
• Current Police Check in place.
• Desire for experience with CHSP and aged care programs.

Responsibilities

• Onboard clients into Zoho CRM, Sandwai and Ascora with accurate data entry.
• Respond to phone and email enquiries about building services and MAC processes.
• Help manage referrals in the MAC portal and coordinate scheduling.
• Contact potential clients to promote services and arrange visits.
• Assist with quotes, job creation and scheduling for projects.
• Maintain communication with staff and external tradespeople and providers.
• Build positive relationships with clients with timely, clear communication.
• Ensure adherence to policies and health and safety standards across projects.
• Prioritise safety and report incidents or hazards promptly.
• Attend Work Health and Safety training as required.

Skills

CRM data entry

Zoho CRM

Customer service

Communication

Teamwork

Attention to detail

First Aid (cert)

Tools

Zoho CRM

Sandwai

Ascora

Job description

MWP Community Care is seeking an administrative support role to assist the Building Services team with maintenance, gardening and home modification workflows for clients. You will onboard clients, handle enquiries, manage referrals, and support quotes and scheduling to ensure safe, functional living environments.

The role emphasizes strong communication, CRM proficiency, and teamwork within a community-based aged care setting on Sydney’s Northern Beaches.