Home Care Client Engagement Coordinator

Southern Cross Care WA; Western Australia; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Corporate Health Insurance

Free employee assistance program

Flexible working environment

Annual leave 4 weeks

Job summary

Southern Cross Care WA is seeking an organised administrator to be the first point of contact for new Home Care enquiries. You will onboard clients, coordinate with internal teams and use the My Aged Care portal to track demand and identify growth opportunities.

This full-time role requires strong admin skills, exceptional customer service, and the ability to navigate multiple systems to ensure smooth onboarding and timely follow-up with clients.

Qualifications

• Strong admin skills and experience using the My Aged Care portal.
• Excellent customer service and clear communication.
• Ability to coordinate with multiple internal teams to route enquiries.

Responsibilities

• Serves as the primary point of contact for new Home Care enquiries, delivering exceptional customer service.
• Provide information on available services with strong administrative support across multiple systems.
• Collaborates with Client Coordination, Scheduling and Accounts to direct enquiries to the right teams.
• Monitors client engagement trends and identifies high-demand service areas for recruitment planning.
• Navigate the My Aged Care portal to manage and source client referrals; supply documents to coordinators.
• Performs accurate data entry and general admin duties as required.

Skills

Administrative skills

My Aged Care portal

Job description

Southern Cross Care WA is seeking an organised administrator to be the first point of contact for new Home Care enquiries. You will onboard clients, coordinate with internal teams and use the My Aged Care portal to track demand and identify growth opportunities.

This full-time role requires strong admin skills, exceptional customer service, and the ability to navigate multiple systems to ensure smooth onboarding and timely follow-up with clients.