Aged Care Client Navigator

Blue Mountains Food Services; Lawson; On-site; AUD 65,000 - 90,000; Full time

Job summary

Blue Mountains Food Services is seeking an Aged Care Client Coordinator to support clients, families and service providers across our aged care programs. You will coordinate enquiries, referrals, intake and ongoing service delivery, ensuring services are person-centred and aligned with client needs.

You will manage the My Aged Care portal, liaise with providers for funding approvals, and handle quotes, contracts and documentation to ensure smooth service delivery.

Qualifications

• Strong client coordination and management experience.
• Excellent time management and ability to handle multiple tasks.
• Good written and verbal communication skills.
• Experience with a CRM system and MS Office.
• Knowledge of aged care processes and policies (desirable).

Responsibilities

• Coordinate client enquiries, referrals and intake for BMFS services.
• Maintain records and ensure data accuracy and privacy.
• Liaise with clients, families, carers and providers to secure service delivery.
• Prepare quotes and contracts for services and manage funding approvals.
• Support marketing initiatives to attract new meal delivery clients.
• Conduct regular check-ins and reassessments with clients.
• Ensure compliance with Work Health and Safety requirements.

Skills

Client coordination

Time management

Communication skills

CRM experience

MS Office

Education

Relevant tertiary qualifications

Tools

CRM system

Microsoft Office

Job description

Blue Mountains Food Services is seeking an Aged Care Client Coordinator to support clients, families and service providers across our aged care programs. You will coordinate enquiries, referrals, intake and ongoing service delivery, ensuring services are person-centred and aligned with client needs.

You will manage the My Aged Care portal, liaise with providers for funding approvals, and handle quotes, contracts and documentation to ensure smooth service delivery.