Administration Assistant

MWP Community Care; Sydney; On-site; AUD 60,000 - 78,000; Full time

Job summary

MWP Community Care is seeking an administrative support role to assist the Building Services team with maintenance, gardening and home modification workflows for clients. You will onboard clients, handle enquiries, manage referrals, and support quotes and scheduling to ensure safe, functional living environments.

The role emphasizes strong communication, CRM proficiency, and teamwork within a community-based aged care setting on Sydney’s Northern Beaches.

Qualifications

• Strong written and verbal communication with empathy and cultural sensitivity.
• High level computer skills and experience with CRM systems.
• Very accurate data entry and record-keeping.
• Friendly, approachable, and a team player.
• First Aid certificate or willingness to obtain one.
• Current Police Check in place.
• Desire for experience with CHSP and aged care programs.

Responsibilities

• Onboard clients into Zoho CRM, Sandwai and Ascora with accurate data entry.
• Respond to phone and email enquiries about building services and MAC processes.
• Help manage referrals in the MAC portal and coordinate scheduling.
• Contact potential clients to promote services and arrange visits.
• Assist with quotes, job creation and scheduling for projects.
• Maintain communication with staff and external tradespeople and providers.
• Build positive relationships with clients with timely, clear communication.
• Ensure adherence to policies and health and safety standards across projects.
• Prioritise safety and report incidents or hazards promptly.
• Attend Work Health and Safety training as required.

Skills

CRM data entry

Zoho CRM

Customer service

Communication

Teamwork

Attention to detail

First Aid (cert)

Tools

Zoho CRM

Sandwai

Ascora

Job description

This role provides administrative support to the Building Services team, assisting with processes related to maintenance, gardening and home modifications work for clients. This role contributes to creating safe and functional living environments for our clients.

Key responsibilities

• Onboard MWP clients into our systems – Zoho CRM, Sandwai and Ascora – ensure accurate and timely data entry
• Respond to and follow up phone & email enquiries regarding building services, My Aged Care (MAC) processes and other general enquiries
• Assist team to manage referrals in the MAC portal
• Contact potential clients regarding our services
• Assist with quote & job creation, scheduling and management
• Maintain effective communication with other MWP staff, and external parties including tradespeople, subcontractors, occupational therapists and Support At Home providers
• Cultivate strong client relationships and communication: act as a point of contact for clients and other stakeholders, with open and timely communication. Develop positive working relationships with staff and clients
• Ensure adherence to MWP Care's policies and departmental standards throughout all projects
• Prioritise the health and safety of oneself and others within the workplace by taking necessary precautions
• Report all incidents, near misses, and potential hazards promptly
• Attend mandatory Work Health and Safety training as required
• Adhere to the Code of Conduct Policy at all times

About you

• Strong written and verbal communication skills, with a focus on empathy and cultural sensitivity
• High level computer skills and experience using CRM/customer management systems
• High degree of accuracy and attention to detail
• Be friendly and approachable and enjoy working as part of a team
• Strong organisational skills to ensure tasks remain on trackFirst Aid Certificate or willingness to obtain one
• Current and clear Police Check
• Desired: Zoho or other CRM system experience
• Desired: Knowledge of Commonwealth Home Support Program (CHSP) and Support at Home program, and My Aged Care portal
• Desired: Work experience in a community-based organisation, particularly aged care or disability services

About us

MWP Community Care is a vibrant and expanding organisation dedicated to enhancing the lives of elderly individuals by providing top-notch home modification and maintenance services. Located on Sydney's Northern Beaches, we work closely with clients under the Commonwealth Home Support Program (CHSP) and various Support at Home Package providers. Our core values are respect, empathy, and a steadfast commitment to our clients' well-being.