Client Services Specialist - Front Desk & Admin

ORS Group; Port Macquarie; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Laptop provided

Mobile phone provided

Complete workstation setup

Access to online assessments and tools

Intensive induction program

Career progression opportunities

Strong industry reputation

Job summary

ORS Group in Port Macquarie is seeking an Administration Officer to support a national admin team. The role involves front-of-house duties, handling inquiries, scheduling, and maintaining client records in a busy office with a supportive multidisciplinary environment.

Ideal candidates bring a customer-service focus, strong communication, and teamwork. The role requires professionalism and the ability to pass checks as needed, with full-time hours Monday to Friday.

Qualifications

• Exceptional customer service focus.
• Excellent communication with internal & external stakeholders.
• Strong attention to detail and time management.
• Ability to work effectively in a team.

Responsibilities

• Handle incoming telephone enquiries and greet clients.
• Manage bookings and rescheduling for NDIS services.
• Allocate referrals to clinicians by location/skill.
• Maintain site presentation, cleanliness and event prep.
• Create/update electronic client records and assist with reporting.

Skills

Customer service

Communication skills

Attention to detail

Team player

Organisational skills

Job description

ORS Group in Port Macquarie is seeking an Administration Officer to support a national admin team. The role involves front-of-house duties, handling inquiries, scheduling, and maintaining client records in a busy office with a supportive multidisciplinary environment.

Ideal candidates bring a customer-service focus, strong communication, and teamwork. The role requires professionalism and the ability to pass checks as needed, with full-time hours Monday to Friday.