NDIS Admin & Front Desk Coordinator

ORS Group; Newcastle City Council; Hybrid; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Equipment provided

Extensive induction program

Career progression opportunities

Office resources and tools

Job summary

ORS Group seeks an enthusiastic Administration officer to join our New Lambton, NSW office with 40+ staff on site. This full-time role supports a national administration team, primarily Monday to Friday, serving clients and internal teams across the organisation.

You will handle front-of-house duties, manage inquiries, coordinate bookings for NDIS services, and help maintain client records and reporting. The position emphasizes teamwork, attention to detail, and excellent communication with

Qualifications

• Administration and/or reception experience (desired)
• Health knowledge (desired)
• Focus on providing exceptional customer service
• Exceptional communication skills with internal & external stakeholders
• Exceptional attention to detail, organisational and time management skills
• Ability to work effectively as part of a team
• Willing to undergo a National Police Check
• Hold a or be willing to obtain Working with Children or Vulnerable Person check

Responsibilities

• Managing incoming telephone enquiries
• Managing bookings and rescheduling for NDIS services
• Front of house duties for the office, greeting clients & customers
• Allocating new referrals to appropriate clinicians based on experience, location and skill set
• Ownership of site presentation, cleanliness and events preparation
• Completing site audits as required
• Creating and updating electronic records for existing clients
• Assisting with reporting as required
• Other additional administration duties as required

Skills

Reception experience

Customer service

Communication

Attention to detail

Teamwork

Job description

ORS Group seeks an enthusiastic Administration officer to join our New Lambton, NSW office with 40+ staff on site. This full-time role supports a national administration team, primarily Monday to Friday, serving clients and internal teams across the organisation.

You will handle front-of-house duties, manage inquiries, coordinate bookings for NDIS services, and help maintain client records and reporting. The position emphasizes teamwork, attention to detail, and excellent communication with