Client Services Officer

ORS Group; Newcastle City Council; Hybrid; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Equipment provided

Extensive induction program

Career progression opportunities

Office resources and tools

Job summary

ORS Group seeks an enthusiastic Administration officer to join our New Lambton, NSW office with 40+ staff on site. This full-time role supports a national administration team, primarily Monday to Friday, serving clients and internal teams across the organisation.

You will handle front-of-house duties, manage inquiries, coordinate bookings for NDIS services, and help maintain client records and reporting. The position emphasizes teamwork, attention to detail, and excellent communication with

Qualifications

• Administration and/or reception experience (desired)
• Health knowledge (desired)
• Focus on providing exceptional customer service
• Exceptional communication skills with internal & external stakeholders
• Exceptional attention to detail, organisational and time management skills
• Ability to work effectively as part of a team
• Willing to undergo a National Police Check
• Hold a or be willing to obtain Working with Children or Vulnerable Person check

Responsibilities

• Managing incoming telephone enquiries
• Managing bookings and rescheduling for NDIS services
• Front of house duties for the office, greeting clients & customers
• Allocating new referrals to appropriate clinicians based on experience, location and skill set
• Ownership of site presentation, cleanliness and events preparation
• Completing site audits as required
• Creating and updating electronic records for existing clients
• Assisting with reporting as required
• Other additional administration duties as required

Skills

Reception experience

Customer service

Communication

Attention to detail

Teamwork

Job description

About the role:

We are seeking an enthusiastic and motivated Administration officerto join our beautiful New Lambton office with 40+ employees on site. Working with a national administration team to support business functions.This is a full time position working Monday – Friday.

Your Duties:

• Managing Incoming telephone enquiries
• Managing bookings and rescheduling for NDIS services
• Front of house duties for the office, greeting clients & customers
• Allocating new referrals to appropriate clinicians based on experience, location and skill set
• Ownership of site presentation, cleanliness and events preparation
• Completing site audits as required
• Creating and updating electronic records for existing clients
• Assisting with reporting as required
• Other additional administration duties as required

Role requirements:

• Administration and/or reception experience (desired, but not essential)
• Previous Health knowledge (desired, but not essential)
• Focus on providing exceptional customer service
• Exceptional communication skills with internal & external stakeholders
• Exceptional attention to detail, organisational and time management skills
• Ability to work effectively as part of a team
• Willing to undergo a National Police Check
• Hold a or be willing to obtain Working with Children or Vulnerable Person check

We also provide:

• Equipment and resourcesincluding a laptop, mobile phone, complete workstation setup and access to an extensive range of online assessments, subscriptions, templates and tools.
• Multi-disciplinary teamapproach working with Behaviour Support Practitioners, Psychologists, Occupational Therapists, Speech Pathologists & Dietitians
• Intensive induction program, run by our supportive Strategy and Performance team, to ensure that you are the best that you can be.
• Opportunities for career progression and advancement due to our priority to promote from within first.
• Strong and positive reputationwithin our industry, so you can work for a provider that you can be proud of.

The ORS Group is a multicultural, diverse, supportive and flexible employer, specifically encouraging applications from Aboriginal and Torres Strait Islander Australians, people from culturally diverse backgrounds, working parents, LGBQT+ and people with disabilities for positions within our company.