Client Services Officer

ORS Group; Port Macquarie; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Laptop provided

Mobile phone provided

Complete workstation setup

Access to online assessments and tools

Intensive induction program

Career progression opportunities

Strong industry reputation

Job summary

ORS Group in Port Macquarie is seeking an Administration Officer to support a national admin team. The role involves front-of-house duties, handling inquiries, scheduling, and maintaining client records in a busy office with a supportive multidisciplinary environment.

Ideal candidates bring a customer-service focus, strong communication, and teamwork. The role requires professionalism and the ability to pass checks as needed, with full-time hours Monday to Friday.

Qualifications

• Exceptional customer service focus.
• Excellent communication with internal & external stakeholders.
• Strong attention to detail and time management.
• Ability to work effectively in a team.

Responsibilities

• Handle incoming telephone enquiries and greet clients.
• Manage bookings and rescheduling for NDIS services.
• Allocate referrals to clinicians by location/skill.
• Maintain site presentation, cleanliness and event prep.
• Create/update electronic client records and assist with reporting.

Skills

Customer service

Communication skills

Attention to detail

Team player

Organisational skills

Job description

About the role:

We are seeking an enthusiastic and motivated Administration officerto join our beautiful Port Macquarie office with 20+ employees on site. Working with a national administration team to support business functions.This is a full time position working Monday – Friday.

Your Duties:

• Managing Incoming telephone enquiries
• Managing bookings and rescheduling for NDIS services
• Front of house duties for the office, greeting clients & customers
• Allocating new referrals to appropriate clinicians based on experience, location and skill set
• Ownership of site presentation, cleanliness and events preparation
• Completing site audits as required
• Creating and updating electronic records for existing clients
• Assisting with reporting as required
• Other additional administration duties as required

Role requirements:

• Administration and/or reception experience (desired, but not essential)
• Previous Health knowledge (desired, but not essential)
• Focus on providing exceptional customer service
• Exceptional communication skills with internal & external stakeholders
• Exceptional attention to detail, organisational and time management skills
• Ability to work effectively as part of a team
• Willing to undergo a National Police Check
• Hold a or be willing to obtain Working with Children or Vulnerable Person check

We also provide:

• Equipment and resourcesincluding a laptop, mobile phone, complete workstation setup and access to an extensive range of online assessments, subscriptions, templates and tools.
• Multi-disciplinary teamapproach working with Behaviour Support Practitioners, Psychologists, Occupational Therapists, Speech Pathologists & Dietitians
• Intensive induction program, run by our supportive Strategy and Performance team, to ensure that you are the best that you can be.
• Opportunities for career progression and advancement due to our priority to promote from within first.
• Strong and positive reputationwithin our industry, so you can work for a provider that you can be proud of.

The ORS Group is a multicultural, diverse, supportive and flexible employer, specifically encouraging applications from Aboriginal and Torres Strait Islander Australians, people from culturally diverse backgrounds, working parents, LGBQT+ and people with disabilities for positions within our company.