Client Services & Admin Coordinator (Hybrid)

Dementia Australia; City of Melbourne; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 per yr

Meal and entertainment benefits up to

Birthday/ significant leave day

Hybrid work arrangements

Wellbeing programs

Paid volunteering day

Paid study leave

Job summary

Dementia Australia is seeking a full-time, permanent Client Services Administrator to support the office across Melbourne, Sydney, Brisbane or Canberra. You will coordinate appointments, manage bookings, and assist with data entry and reporting using our systems.

You will be the first point of contact, liaising with clients and stakeholders, processing requests, and administering meetings and logistics while supporting financial and archival tasks.

Qualifications

• Relevant business and/or administration certificate/diploma with no prior relevant experience or no qualification with more than 12 months relevant experience
• Demonstrated experience using Microsoft Office applications (Outlook, Teams, Word and Excel), with the ability to quickly learn and confidently navigate organisational systems and databases
• Strong verbal and written communication skills, with the ability to engage professionally and empathetically with clients, stakeholders and colleagues
• Demonstrates inclusive behaviour, listens, acknowledges and values others
• Works cooperatively with others; fostering teamwork and contributes to team decisions
• Uses logic and problem-solving skills to understand and analyse issues and provide solutions and adapt effectively to changing priorities
• Provides service excellence by delivering client focused services with a person-centred approach, meeting client needs and expectations

Responsibilities

• Coordinating client appointments, service schedules, and related bookings
• Acting as first point of contact, liaising with clients and stakeholders to support effective service delivery
• Maintaining accurate data entry, records, and reporting using organisational systems and databases
• Processing incoming client requests and providing system support to Client Services staff
• Monitoring and managing shared inboxes, folders, and portals
• Providing administrative support for meetings, including agendas, minutes, and distribution of tasks
• Organising logistics such as room bookings, catering, vehicles, and technology requirements
• Supporting financial and record-keeping processes, including invoice coding, approvals, and archiving

Skills

Communication skills

Teamwork

Problem-solving

Data entry

Education

Certificate/Diploma in business/administration

Tools

Microsoft Office

Job description

Dementia Australia is seeking a full-time, permanent Client Services Administrator to support the office across Melbourne, Sydney, Brisbane or Canberra. You will coordinate appointments, manage bookings, and assist with data entry and reporting using our systems.

You will be the first point of contact, liaising with clients and stakeholders, processing requests, and administering meetings and logistics while supporting financial and archival tasks.