Service & Admin Coordinator

Protection Pacific Security; City of Melbourne; On-site; AUD 52,000 - 72,000; Full time

Benefits offered by this job

Modern office facilities

Secure onsite parking

Supportive team environment

Stable, long-term career opportunity

Ongoing training and development

Job summary

Protection Pacific Security is seeking a Service Coordinator/Administration Officer to join our Carrum Downs team. You will coordinate service activities, liaise with customers and technicians, and manage essential admin tasks to keep operations running smoothly.

The role focuses on scheduling, customer communications and administrative duties within a fast-paced security services environment, offering growth opportunities and a stable career path.

Qualifications

• Experience in administration, scheduling or service coordination.
• Strong organisational and multitasking skills.
• Excellent communication skills, both written and verbal.
• A positive attitude and willingness to help wherever required.
• Strong attention to detail and initiative.

Responsibilities

• Coordinate service and installation technicians, schedule and allocate jobs.
• Manage inbound calls/emails, update customers on bookings and progress.
• Create and process work orders; maintain customer records.
• Support management with general administration and improve processes.

Skills

Administration

Scheduling

Customer service

Communication

Organisational skills

Tools

Ascora

Simpro

Job description

Protection Pacific Security is seeking a Service Coordinator/Administration Officer to join our Carrum Downs team. You will coordinate service activities, liaise with customers and technicians, and manage essential admin tasks to keep operations running smoothly.

The role focuses on scheduling, customer communications and administrative duties within a fast-paced security services environment, offering growth opportunities and a stable career path.