Client Service Specialist

Hearing Australia; Western Australia; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

15.4% Super

Rostered day off every four weeks

Job summary

Hearing Australia is seeking a friendly and organized receptionist/ administrator in Western Australia. You will be the first point of contact for clients, delivering exceptional service and handling appointments, enquiries and everyday administration.

You will support both children and adults from diverse backgrounds, assist with minor hearing aid maintenance, and work within a close-knit team dedicated to helping people. A proactive attitude and solid computer skills are essential.

Qualifications

• Proactive, can-do attitude and strong problem-solving skills.
• Accountability and attention to detail.
• Solid computer and technology skills.
• Confidence using Apple and/or Android devices.
• Passion for purpose-driven work.

Responsibilities

• Be the first point of contact for clients and provide exceptional customer service.
• Manage appointments, enquiries and day-to-day administration.
• Support children and adults from diverse backgrounds.
• Assist with minor hearing aid repairs and cleaning.
• Work within a close-knit team to deliver a positive client experience.

Skills

Customer service

Appointment scheduling

Communication

Attention to detail

Computer skills

Tools

Apple devices

Android devices

Job description

• Attractive salary package includes 15.4% Super + excellent benefits
• Full-time role
• Rostered day off once every four weeks

• Attractive salary package includes 15.4% Super + excellent benefits
• Full-time role
• Rostered day off once every four weeks

Do you like working with and helping people? Then this role is for you! Working in a close-knit team, you will be the first point of contact for our clients. You will provide exceptional customer service while managing appointments, enquiries, and day-to-day administration. You'll support children & adults from diverse backgrounds and assist with minor hearing aid repairs & cleaning.

The successful candidate will have…

• A proactive, can-do attitude and strong problem-solving skills
• Accountability and attention to detail
• Solid computer and technology skills
• Confidence using Apple and/or Android devices
• Passion for purpose-driven work