Customer Experience Specialist - Auto Body Repairs

Drive Autobody; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Mon–Fri workweek

Friendly team environment

Stable long-term employment

Professional workplace

Job summary

Drive Autobody is seeking a Customer Service Officer to join our Sydney team. You will be the main contact for customers and insurance partners, providing updates and a seamless experience through the repair process.

You will manage calls, coordinate bookings, greet customers in person, and liaise with internal teams to ensure timely repairs and accurate information while delivering high service standards in a busy workshop environment.

Qualifications

• Experience in customer service and administration.
• Excellent communication and interpersonal skills.
• Professional phone manner and attention to detail.
• Strong time management and organisational skills.
• Ability to work well within a team.

Responsibilities

• Manage inbound and outbound calls with customers and insurance partners.
• Provide clear and timely updates throughout the vehicle repair process.
• Coordinate vehicle bookings, drop-offs, collections and customer handovers.
• Greet and assist customers in person regarding their repairs.
• Liaise with internal teams to obtain repair updates and coordinate customer requirements.
• Perform general administrative duties to support the office.

Skills

Customer service

Administration

Communication

Difficult conversations

Phone etiquette

Time management

Teamwork

Job description

Drive Autobody is seeking a Customer Service Officer to join our Sydney team. You will be the main contact for customers and insurance partners, providing updates and a seamless experience through the repair process.

You will manage calls, coordinate bookings, greet customers in person, and liaise with internal teams to ensure timely repairs and accurate information while delivering high service standards in a busy workshop environment.