Client Service Officer

Small Animal Specialist Hospital; Adelaide; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay with weekend and on-?o

Inclusive team culture

Career development opportunities

Supportive leadership

Excellent work-life balance with 24/7/

Penalty rates for weekend and overnigh

Job summary

Small Animal Specialist Hospital in Adelaide is seeking a Client Service Officer on a full- or part-time basis to be the welcoming face and first point of contact for clients and their pets. You will thrive in a fast-paced, 24/7 emergency and specialist environment, handling front-of-house duties and customer service with a compassionate approach.

The role covers greeting clients, answering high volumes of calls and emails, scheduling appointments across departments, processing payments, and

Qualifications

• At least 2 years in a high-volume reception or administrative role.
• Excellent communication skills – both written and verbal.
• Strong initiative and time-management skills.
• A resilient and empathetic approach to client care.
• A positive, team-oriented attitude.
• A passion for animals and delivering outstanding customer service.

Responsibilities

• Greet clients and manage front-of-house areas, including waiting rooms.
• Handle a high volume of incoming calls and emails using multiple systems.
• Coordinate and book appointments across various departments.
• Act as a liaison between clients and clinical staff.
• Process payments (cash, EFTPOS, and insurance claims).
• Request results, samples, and documentation from third parties.

Skills

communication

time-management

team-player

customer service

empathy

Job description

The Small Animal Specialist Hospital (SASH) is the largest veterinary hospital in the Southern Hemisphere, offering 24/7 specialist and emergency services across Australia. At SASH, we are committed to delivering the highest standards of veterinary care – made possible by compassionate, motivated people working in a supportive, collaborative environment.

About the Role

We're currently seeking a full-time or part-time, Client Service Officer to become the welcoming face and first point of contact for clients and their beloved pets. If you're passionate about customer service, love animals and thrive in a dynamic, fast-paced environment – we want to hear from you!

This is not your average reception job – every day at SASH presents new challenges. You'll be part of a fast-paced, 24-hour emergency and specialist hospital, working 10-hour shifts on a rotating roster. Expect variety, purpose, and the chance to make a real difference.

Key Responsibilities

• Greet clients and manage front-of-house areas, including waiting rooms
• Handle a high volume of incoming calls and emails using multiple systems
• Coordinate and book appointments across various departments
• Act as a liaison between clients and clinical staff
• Process payments (cash, EFTPOS, and insurance claims)
• Request results, samples, and documentation from third parties

About You

You're a team player with a proactive mindset, ready to take on a role that is both challenging and deeply rewarding. You thrive in a busy environment and are passionate about providing a high level of service to both clients and their pets.

Requirements

• At least 2 years' experience in a high-volume reception or administrative role
• Excellent communication skills – both written and verbal
• Strong initiative and time-management skills
• A resilient and empathetic approach to client care
• A positive, team-oriented attitude
• A passion for animals and delivering outstanding customer service

Why Join SASH?

• Competitive pay, including weekend and overnight penalty rates
• A genuinely inclusive and team-focused culture
• Opportunities for career development
• A supportive and dedicated leadership team
• Excellent work-life balance with a variety of shifts across a 24/7 roster