Weekend Overnight Contact Centre officer

Small Animal Specialist Hospital; Ryde; On-site; AUD 39,000 - 50,000; Part time

Benefits offered by this job

Overnight penalties

Weekend penalties

North Ryde location

Confidential 24/7 support

Veterinary service discounts

Dedicated leadership

Job summary

Small Animal Specialist Hospital in North Ryde is seeking a part-time Contact Centre Officer to support clients and referring veterinarians. You will handle calls, bookings, and payments, guiding pet owners through insurance claims with empathy and care.

Shifts are Friday to Sunday, 10pm–6am. You’ll work with a close-knit team, convert enquiries to bookings, and help pets live their best lives while maintaining high service standards.

Qualifications

• Experience in a contact centre or high-volume customer service environment.
• Excellent written and verbal communication skills.
• Ability to handle stressful or distressing situations professionally.
• Proven multitasking and time-management abilities.
• Sales acumen with the ability to convert enquiries into bookings.

Responsibilities

• Handle a high volume of inbound and outbound calls.
• Assist with appointment bookings and general enquiries by phone and email.
• Convert enquiries into bookings by communicating SASH values.
• Process payments over the phone and guide clients through insurance claims.
• Liaise with specialists, vets, and nursing teams for smooth communication.

Skills

Call center experience

Strong communication

Multitasking

Attention to detail

Sales skills

Empathy

Willing to learn

Job description

Small Animal Specialist Hospital – Ryde NSW

The Small Animal Specialist Hospital (SASH) is the largest Veterinary hospital in the Southern Hemisphere, offering specialist and emergency referral servicesin multiple locations acrossAustralia. At SASH, we are committed to deliveringexpectationalcare to pets, their families, and the wider veterinary community.

Our Client Services team plays a vital role in fulfilling our mission –helping pets and their families live their best life.As we continue to grow, we areseeking a part-time Contact Centre Officersto join ourNorth Ryde Contact Centre.You'llbe a key point of contact for clients and referring veterinarians, providing support during some of their most challenging moments.

We are recruiting forpart-time position, working overnight Friday, Saturday and Sunday shifts between the hours of 10pm - 6am.

About the Role:

As the first point of contact for clients and referring vets, you'll provide friendly and professional support, helping pet owners through what can often be a stressful and emotional time:

• Handling a high volume of inbound and outbound calls
• Assistingwith appointment bookings and general enquires via phone and email
• Converting general enquires into appointments by clearly communicating SASH's values and services
• Processing payments over the phone
• Guiding clients through the pet insurance claim process
• Liaising with specialists, veterinarians, and nursing teams to ensure seamless communication

No two days are the same – this is a dynamic role with plenty of variety!

About You:

We'relooking for a positive team player with a ‘can-do’ attitude who will bring emotional resilience and the ability to handle complex or distressing situations with professionalism and care. Successful team members will demonstrate:

• Ability to work Friday - Sunday shifts between 10pm - 6am.
• Experience working in a contact centre or high-volume customer serviceenvironment
• Strong written and verbal communication skills
• Excellence multitasking and time-management abilities
• High attention to detail and accuracy
• Sales acumen with the ability to convert enquires into bookings
• Empathy, patience, and a solutions-focused mindset
• A willingness to learn and grow
• Medical or veterinary knowledge isadvantageousbut not essential

Why Join SASH?

• Competitive hourly rates; overnight and weekend penalties included!
• ConvenientNorth Rydelocationclose topublic transport and site parking
• Confidential 24/7 support including; mental health, legal, financial, career, nutrition aid.
• Supportive anddedicated leadership team
• Access veterinary service discounts and team events!

Join a team that truly makes a difference. Every call you take helpssupportpets and their families through challenging times.