Operations Support Officer

Small Animal Specialist Hospital; Adelaide; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Work-life balance

Team discounts on veterinary services

Parental leave

Inclusive culture

Job summary

Small Animal Specialist Hospital is seeking an organised Operations Support Officer to join our team on a fixed-term maternity cover until September 2027. You will support scheduling, debt management, and banking/financial administration across the operations team, with central People & Culture, Finance and Procurement backing you.

The role requires proactive multitasking across multiple systems, exceptional attention to detail, and strong stakeholder communication.

Qualifications

• Experience in administrative, operations support, finance or scheduling roles.
• Strong organisational and time management skills.
• Experience managing schedules, rosters or workforce planning activities.
• Knowledge of debtor management and debt collection processes.
• Experience with banking, reconciliation or financial administration tasks.
• High attention to detail and accuracy.
• Strong communication and stakeholder management skills.
• Intermediate to advanced Microsoft Office skills, particularly Excel.

Responsibilities

• Schedule Management
• Debt Management
• Banking and Financial Administration
• General Operations Support

Skills

Organisational skills

Time management

Scheduling/roster management

Debt collection knowledge

Banking & financial administration

Attention to detail

Communication & stakeholder management

Excel proficiency

Tools

Dayforce

EzyVet

Excel

Job description

We are seeking a highly organised and detail-oriented Operations Support Officer to join our existing team of three. This role plays an essential part in maintaining efficient operational processes, supporting schedule and roster management, overseeing debt collection activities, and ensuring accurate banking and financial administration.

This is a Fixed Term - Maternity Leave cover position until September 2027.

The successful candidate will be proactive, adaptable, and confident working across multiple systems while managing competing priorities.

You will be supported by a wider operations team as well as centralised People & Culture, Finance and Procurement functions.

The key responsibilities for this role include but are not limited to:

• Schedule Management
• Debt Management
• Banking and Financial Administration
• General Operations Support

About you:

To be successful in this role, you will have:

• Previous experience in an administrative, operations support, finance, or scheduling role
• Strong organisational and time management skills
• Experience managing schedules, rosters, or workforce planning activities
• Knowledge of debtor management and debt collection processes
• Experience with banking, reconciliation, or financial administration tasks
• High attention to detail and accuracy
• Strong communication and stakeholder management skills
• Intermediate to advanced Microsoft Office skills, particularly Excel

Desirable Skills

• Experience using Dayforce or similar rostering, scheduling, or workforce management systems
• Experience with Veterinary Practice Management Software, EzyVet
• Process improvement mindset with strong problem-solving abilities
• Understanding of compliance and financial controls

What’s in it for you?

It is a truly exciting time to join the SASH team, with endless career opportunities for right person. You will be joining a team that is highly committed to our people, supporting them to achieve their goals. Just a few of the perks included in this opportunity are:

• Competitive salary packaging
• Excellent work life balance
• Supportive team of SASH specialists, residents, nursing, and service support teams
• Team member discounts on veterinary services
• Be part of an organisation committed to its people and culture
• SASH paid parental leave for ALL new parents
• Inclusive team where equality is not negotiable

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• What's your expected annual base salary?
• How much notice are you required to give your current employer?

When your pet needs specialist veterinary care, your local vet can refer you to SASH. Whether it’s an emergency situation or an ongoing problem, SASH have an expert team who offer a range of services to make sure your pet gets the high quality care they need.

WHO ARE WE?

SASH stands for Small Animal Specialist Hospital. It means our specialists have had extra training and have passed additional exams to become highly skilled in their area of choice.

Source: This is an extract from the company’s own website.

When your pet needs specialist veterinary care, your local vet can refer you to SASH. Whether it’s an emergency situation or an ongoing problem, SASH have an expert team who offer a range of services to make sure your pet gets the high quality care they need.

WHO ARE WE?

SASH stands for Small Animal Specialist Hospital. It means our specialists have had extra training and have passed additional exams to become highly skilled in their area of choice.

Source: This is an extract from the company’s own website.

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