Client Services Officer

Small Animal Specialist Hospital; Ryde; On-site; AUD 34,000 - 48,000; Part time

Benefits offered by this job

Overnight weekend penalties

Public transport nearby

Career growth

Supportive leadership

Work life balance

Job summary

Small Animal Specialist Hospital in Ryde, NSW, is seeking casual and part-time Client Services team members for a 24-hour facility. You’ll work a mix of shifts from 6am to 10pm, with nights and weekends as required, providing essential front-of-house support in a busy veterinary environment.

You’ll handle front desk tasks, manage high volumes of calls and emails across multiple systems, coordinate appointments, liaise with clinicians, process payments, and obtain results/documents from third

Qualifications

• Minimum of 2 years’ experience in a high-volume reception or administration-based position.
• Proven ability to take initiative and prioritise tasks effectively.
• Professional and empathetic demeanour with strong customer service focus.
• Excellent written and verbal communication skills.
• Reliable, committed work ethic with a resilient attitude.
• Passionate about animals and providing excellent customer service.

Responsibilities

• Front of house duties (e.g. greeting clients and managing waiting rooms).
• Managing a high-volume of calls and emails across multiple systems.
• Coordination and booking of appointments.
• Liaison between clients and the clinical team.
• Handling cash, EFTPOS and other payments, including processing insurance claims.
• Requesting results, samples and other documents from third parties.

Skills

Customer service

High-volume reception

Communication skills

Empathetic demeanour

Reliability

Animal care passion

Job description

Small Animal Specialist Hospital – Ryde NSW

The Small Animal Specialist Hospital (SASH) is the largest Veterinary hospital in the Southern Hemisphere offering referral services across four Sydney locations. At SASH, our team are committed to providing exceptional care and services to pets, their families, and the veterinary community.

Our Client Services team form an integral part of our vision to help pets, and their families live their best life, as the first point of contact when visiting our SASH hospitals.

About the Role

We have opportunities for casual and part time team members, with availability between 6am to 10pm. As we are a 24-hour facility, this team will be working a mixture of shifts including nights and weekends. This truly is a reception position like no other, where no two days are the same.

• Front of house duties (e.g. greeting clients and managing waiting rooms)
• Managing a high-volume calls and emails across multiple systems.
• Coordination and booking appointments.
• Liaison between clients and the clinical team.
• Handling of cash, EFTPOS and other payments, including processing insurance claims.
• Requesting results, samples and other documents from third parties.

About You

Our Client Service officer will bring a positive, engaging and helpful attitude, with a strong sense of emotional resilience. You will pride yourself in providing excellent customer service to all clientele.

• A minimum of 2 years’ experience in a high-volume reception or administration-based position
• Proven ability to take initiative and prioritise tasks effectively
• Display a professional and empathetic demeanour
• Excellent communication skills both written and verbal
• A reliable, committed work ethic being able to demonstrate a resilient attitude
• Passionate about animals and providing excellent customer service

Why Join SASH?

• Competitive Salary packaging – Including overnight and weekend penalty rate options
• Close to public transport
• Opportunities for career growth for the right person
• A team of committed and supportive Leaders
• Excellent Work life balance – Shifts available 7 days a week over 24hr period