Client Service Manager

Dynamic Holdings Limited; Canterbury-Bankstown; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary package

Career development and training

Flexible working arrangements

Wellbeing programs

Health benefits

Job summary

DSS Facilities in Revesby, NSW is seeking a full-time Client Service Manager to lead client relationships and operations at our cleaning services sites. You will oversee rostering, service delivery, and performance reporting, driving growth while maintaining safety and quality standards.

Ideal candidates will have proven experience in client-facing or operations roles within the cleaning services industry, with strong communication, organisational, and leadership skills.

Qualifications

• Proven experience in a client-facing or operations role within the cleaning services industry.

Responsibilities

• Build and maintain strong client relationships, ensuring service excellence and satisfaction.
• Oversee scheduling, rostering, and deployment of cleaning staff to client sites.
• Monitor service delivery, address client concerns, and resolve issues promptly.
• Provide regular performance updates and ensure contract requirements are met.
• Identify opportunities for service expansion and account growth.
• Mentor and guide the operations team to maintain high standards of professionalism and safety.

Skills

Client-facing

Operations management

Leadership

Communication

Problem-solving

WH&S compliance

Job description

Location: Revesby, NSW
Job Type: Full-time

About the Role

This is an exciting opportunity to join DSS Facilities as a full-time Client Service Manager based in Revesby, NSW. You’ll be the key point of contact for our clients, ensuring that our cleaning operations are delivered efficiently, safely, and to the highest standards. Your leadership and relationship-building skills will help drive continued growth and client success.

Key Responsibilities

Build and maintain strong client relationships, ensuring service excellence and satisfaction.

Oversee scheduling, rostering, and deployment of cleaning staff to client sites.

Monitor service delivery, address client concerns, and resolve issues promptly.

Provide regular performance updates and ensure contract requirements are met.

Identify opportunities for service expansion and account growth.

Mentor and guide the operations team to maintain high standards of professionalism and safety.

About You

Proven experience in a client-facing or operations role within the cleaning services industry.

Strong communication, organisational, and problem-solving skills.

Ability to manage multiple priorities and maintain strong client relationships.

Leadership experience with the ability to motivate and guide a team.

Understanding of relevant industry standards, compliance, and WHS practices.

A commitment to safety, professionalism, and customer service excellence.

What We Offer

Competitive salary package with growth opportunities.

Career development and training support.

Collaborative and supportive team culture.

Flexible working arrangements to promote work-life balance.

Access to employee wellbeing programs and health benefits.

About DSS Facilities

DSS Facilities is a trusted Australian provider of security, cleaning, and facility management solutions. With a reputation built on reliability, innovation, and quality, we support businesses across NSW and beyond. Our people are at the heart of what we do — committed to excellence, safety, and making a positive impact every day.