Helpdesk & Dispatch Coordinator

Appetency Recruitment Services; Melbourne; Hybrid; AUD 60,000 - 100,000; Full time

Benefits offered by this job

Permanent Role

Good Pay

Specialised Industry Experience

Job summary

An established industry player is seeking a detail-oriented Service Desk Technician to supervise and coordinate service desk operations within the Dental Industry. This role involves managing a team of technicians, ensuring the seamless delivery of IT services, and collaborating with stakeholders to enhance service management initiatives. If you have experience in a Managed Service Provider environment and possess relevant certifications, this permanent position offers a competitive salary and the opportunity to work in a hybrid setting. Join a dynamic team and make a significant impact in the industry!

Qualifications

• Experience in service management and coordination is essential.
• Certifications in PMP, Microsoft, and ITIL are beneficial.

Responsibilities

• Coordinate service requests and manage schedules for technicians.
• Oversee service operations and ensure smooth delivery of IT solutions.

Skills

Stakeholder Management

Service Management

Technical Support

Project Management

Education

Project Management Professional (PMP)

Microsoft Certifications

ITIL Certifications

Tools

ConnectWise

Job description

You will be a detail-oriented and organized individual to join the client team as Service Desk Technicians in a supervisory and technical role. In this role you will assess, supervise, coordinate and perform service desk operations with technicians on behalf of existing clients within the Dental Industry Australia wide.

Key Responsibilities

1. Coordinating with internal and external stakeholders to manage service requests
2. Guaranteeing the smooth delivery of IT solutions and services
3. Managing schedules & timesheets for a team of technicians and handling escalations from customers
4. Handling the reception, triage, and assignment of all onsite requests, tickets and tasks
5. Overseeing service operations and delivery and coordinating with account managers
6. Resolving remote tickets

Requirements

1. Outstanding stakeholder management skills with the capability to garner support for service management initiatives
2. Experience working for a Managed Service Provider or Consultancy.
3. Project Management Professional (PMP), Microsoft and ITIL certifications and ConnectWise experience beneficial

What is on offer

1. Permanent role with good pay
2. Specialised industry experience
3. Experience working for a Managed Service Provider or Consultancy.

How to apply

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• If you are on our website then please apply using the “Apply Now” button below

Other titles for this role in other organizations might be: Service Desk Coordinator, Helpdesk Coordinator, Dispatcher, Service Desk 2IC

IT Infrastructure
(Melbourne - Hybrid (certain work from office and certain work from home days in a week))