Client Service Coordinator

Mecwacare; Melbourne; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Training and Development opportunities

Hybrid Flexible Working

Not-For-Profit Salary packaging

Training towards extra qualifications

Employee Assistance Program

Job summary

Mecwacare is seeking two full-time Client Services roles based at our Geelong office to roster Direct Care Workers and nurses, manage calls and rostering changes, and keep records up to date. You will work with case managers, clients and field staff to ensure services run smoothly.

We value practical problem-solving, strong MS Office skills and knowledge of rostering systems such as Carelink+. A current NDIS Worker Screening Check and Victorian Driver's Licence are required.

Qualifications

• Experience rostering and scheduling in aged care or disability services.
• Knowledge of CHSP, HACC guidelines and My Aged Care Portal is desirable.
• Strong organisation skills and attention to detail required.

Responsibilities

• Rostering and scheduling Direct Care Workers and nurses.
• Manage incoming calls, emails and rostering priorities in a busy environment.
• Coordinate with case managers, clients and field staff for smooth service delivery.
• Maintain accurate records and respond to rostering changes promptly.

Skills

Rostering & scheduling

Communication & service

Organisational skills

Microsoft Office

Carelink+

NDIS/My Aged Care knowledge

Regional knowledge SW Barwon

Education

Certificate IV in Aged Care / Community Services

Tools

Carelink+

Microsoft Office

Job description

Join our Client Services team within Home Care Services in one of two full-time roles based at our Geelong office. You’ll roster Direct Care Workers and nurses to support older people at home and in the community, manage calls and scheduling changes, and keep records accurate. Working with case managers, clients and field staff, you’ll help services run smoothly.
Benefits:

• Training and Development opportunities.
• Work Life Balance and Hybrid Flexible Working.
• Not-For-Profit Salary packaging
• Training opportunities towards obtaining extra qualifications.
• Employee Assistance Program.
• 2 full-time roles
• Based at our Geelong office

About you

• Rostering and scheduling experience, ideally in aged care or disability services.
• Knowledge of the South West & Barwon Regions to plan efficient rosters.
• Strong organisational and administration skills, with attention to detail.
• Ability to manage phone calls, emails and rostering priorities in a busy environment.
• Commitment to excellent service for clients, families and field staff.
• Practical problem-solving skills to resolve rostering challenges.
• Confidence with Microsoft Office and willingness to learn rostering and client management systems, including Carelink+.
• Knowledge of CHSP, HACC guidelines and the My Aged Care Portal, or willingness to learn.
• Current NDIS Worker Screening Check.
• Current Victorian Driver's License

It would be great if you also have

• A Certificate IV in Aged Care, Community Services or an equivalent qualification.

Why work for us? Be part of work that truly makes a meaningful difference. mecwacare is a leading not-for-profit organisation that has been supporting Victorians for more than 65+ years. We are a values-based, care-driven organisation that provides residential, community and in-home nursing, care and support services for the elderly and people living with a disability. mecwacare supports more than 20,000 people each week across greater Melbourne and regional Victoria. We are a rapidly growing organisation with a diverse workforce of more than 4000 employees and 500 volunteers, representing 89 nationalities and speaking 100 languages. We strongly encourage applications from individuals of all ages, genders, abilities, cultural and linguistic backgrounds, as well as Aboriginal and Torres Strait Islanders.
All successful candidates must possess or be willing to undergo and pass a National Police Check and other relevant checks.