Aged Care Scheduling & Client Services Specialist (Hybrid)

Mecwacare; Melbourne; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Training and Development opportunities

Hybrid Flexible Working

Not-For-Profit Salary packaging

Training towards extra qualifications

Employee Assistance Program

Job summary

Mecwacare is seeking two full-time Client Services roles based at our Geelong office to roster Direct Care Workers and nurses, manage calls and rostering changes, and keep records up to date. You will work with case managers, clients and field staff to ensure services run smoothly.

We value practical problem-solving, strong MS Office skills and knowledge of rostering systems such as Carelink+. A current NDIS Worker Screening Check and Victorian Driver's Licence are required.

Qualifications

• Experience rostering and scheduling in aged care or disability services.
• Knowledge of CHSP, HACC guidelines and My Aged Care Portal is desirable.
• Strong organisation skills and attention to detail required.

Responsibilities

• Rostering and scheduling Direct Care Workers and nurses.
• Manage incoming calls, emails and rostering priorities in a busy environment.
• Coordinate with case managers, clients and field staff for smooth service delivery.
• Maintain accurate records and respond to rostering changes promptly.

Skills

Rostering & scheduling

Communication & service

Organisational skills

Microsoft Office

Carelink+

NDIS/My Aged Care knowledge

Regional knowledge SW Barwon

Education

Certificate IV in Aged Care / Community Services

Tools

Carelink+

Microsoft Office

Job description

Mecwacare is seeking two full-time Client Services roles based at our Geelong office to roster Direct Care Workers and nurses, manage calls and rostering changes, and keep records up to date. You will work with case managers, clients and field staff to ensure services run smoothly.

We value practical problem-solving, strong MS Office skills and knowledge of rostering systems such as Carelink+. A current NDIS Worker Screening Check and Victorian Driver's Licence are required.