Client Service Coordinator

Mecwacare; Geelong; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Training and Development opportunities

Work Life Balance and Hybrid Flexible

Not-For-Profit Salary packaging

Career Progression Opportunities

Training opportunities towards extra a

Job summary

Mecwacare is hiring for two full-time roles based at our Geelong office. You will roster Direct Care Workers and nurses to support older people at home and in the community, manage calls and changes, and maintain accurate records.

Join a not-for-profit organisation with a strong regional presence. The role requires rostering expertise, eligibility checks, and a willingness to work across a hybrid setup in Geelong.

Qualifications

• Rostering and scheduling experience in aged care or disability services.
• Knowledge of CHSP, HACC guidelines and My Aged Care Portal or willingness to learn.
• Current NDIS Worker Screening Check.
• Current Victorian Driver's License.

Responsibilities

• Roster Direct Care Workers and nurses to support older people at home and in the community.
• Manage calls and scheduling changes; keep records accurate.
• Collaborate with case managers, clients and field staff to keep services running smoothly.

Skills

Rostering scheduling

Education

Certificate IV in Aged Care or equivalent

Tools

Carelink+

Job description

Join our Client Services team within Home Care Services in one of two full-time roles based at our Geelong office. You’ll roster Direct Care Workers and nurses to support older people at home and in the community, manage calls and scheduling changes, and keep records accurate. Working with case managers, clients and field staff, you’ll help services run smoothly.

Benefits

• Training and Development opportunities.
• Work Life Balance and Hybrid Flexible Working.
• Not-For-Profit Salary packaging
• Career Progression Opportunities.
• Training opportunitiestowards obtaining extra qualifications.
• Employee Assistance Program.

Role details

• 2 full-time roles
• Based at our Geelong office

About you

• Rostering and scheduling experience, ideally in aged care or disability services.
• Knowledge of the South West & Barwon Regions to plan efficient rosters.
• Strong organisational and administration skills, with attention to detail.
• Ability to manage phone calls, emails and rostering priorities in a busy environment.
• Commitment to excellent service for clients, families and field staff.
• Practical problem-solving skills to resolve rostering challenges.
• Confidence with Microsoft Office and willingness to learn rostering and client management systems, including Carelink+.
• Knowledge of CHSP, HACC guidelines and the My Aged Care Portal, or willingness to learn.
• Current NDIS Worker Screening Check.
• Current Victorian Driver's License

It would be great if you also have

• A Certificate IV in Aged Care, Community Services or an equivalent qualification.

Why work for us? Be part of work that truly makes a meaningful difference.

mecwacareis a leading not-for-profit organisation that has been supporting Victorians for more than 65+ years. We are a values-based, care-driven organisation that provides residential, community and in-home nursing, care and support services for the elderly and people living with a disability. mecwacare supports more than 20,000 people each week across greater Melbourne and regional Victoria. We are a rapidly growing organisation with a diverse workforce of more than 4000 employees and 500 volunteers, representing 89 nationalities and speaking 100 languages.

We strongly encourage applications from individuals of all ages, genders, abilities, cultural and linguisticbackgrounds, as well as Aboriginal and Torres Strait Islanders.

All successful candidates must possess or be willing to undergo and pass a National Police Check and other relevant checks.

Additional information

• Full time Ongoing | Hybrid | Geelong office
• Access to Not-For-Profit benefits & discounted Health Insurance!
• Learning & Career Development opportunities