Family Service Advisor

MAYDAY Recruitment Group; Gold Coast City; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive salary with incentives

Allocated leads

Training and buddy support

Weekday schedule 8:30am–5:00pm

Weekend/on-call rotation

Job summary

MAYDAY Recruitment Group is partnering with a major funeral and memorial park group to recruit a Family Service Advisor for the Nerang team on the Gold Coast. This is a sales and relationship-focused role supporting families through burial and cremation decisions with allocated leads and no cold calling.

You will build relationships, present options, close sales, and maintain CRM records while contributing to community engagement and professional representation.

Qualifications

• Experience in sales or account management.
• Ability to build trust and manage relationships with clients.
• Strong communication and customer service skills.
• Comfortable working toward sales targets and KPIs.
• Excellent attention to detail and organisational ability.
• Valid driver's licence and reliable transport.

Responsibilities

• Follow up allocated leads, book appointments and build relationships with families.
• Conduct personalised tours and present burial, cremation and memorial options.
• Guide families through products, services, pricing and agreements.
• Confidently close sales and work towards monthly targets.
• Maintain accurate CRM records and complete administration, invoicing and site research.
• Support funeral, burial and cremation services when required.
• Build connections within the local community and represent the organisation professionally.

Skills

Sales experience

Relationship-building

Communication skills

Customer service

Target-driven

Attention to detail

Tools

CRM software

Job description

Mayday Recruitment is partnering with one of Australia’s largest and most respected funeral and memorial park groups to find a Family Service Advisor to join their Nerang team.

This is a rewarding sales and relationship-focused role, supporting families to make important decisions around burial and cremation services. You’ll work with warm, allocated leads, meaning there is no cold calling or cold business development.

About the Role

As a Family Service Advisor, you will:

• Follow up allocated leads, book appointments and build relationships with families

• Conduct personalised tours and present burial, cremation and memorial options

• Guide families through products, services, pricing and agreements

• Confidently close sales and work towards monthly targets

• Maintain accurate CRM records and complete administration, invoicing and site research

• Support funeral, burial and cremation services when required

• Build connections within the local community and represent the organisation professionally

What We’re Looking For

We're looking for someone who is personable, empathetic and naturally relationship-focused, with the confidence to have commercial conversations.

You may come from a background in:

• Sales or account management

• Real estate or property

• Insurance or phone-based sales

• Funeral services

• Retail or hospitality

• Community services or education

You will also bring:

• Strong communication and customer service skills

• Confidence presenting and selling products or services

• The ability to work towards and achieve sales targets

• Excellent attention to detail and organisation

• Comfort working with grief, loss and sensitive family circumstances

• A current unrestricted driver's licence

Funeral industry experience is advantageous, but personality, empathy and relationship-building ability are key.

What's on Offer?

• Competitive salary + uncapped monthly incentives

• Warm, allocated leads — no cold calling

• Structured training and buddy support

• Monday to Friday, generally 8:30am–5:00pm

• Rotating weekend and on-call coverage

• The opportunity to build meaningful relationships within the local community

• Join an experienced and supportive team

• Make a genuine difference to families during important moments in their lives