Client Service Administrator

Mecca Recruitment Group; Sydney; On-site; AUD 55,000 - 70,000; Full time

Job summary

Mecca Recruitment Group is partnering with a respected financial services organisation in Sydney to recruit customer‑focused candidates for a major support project. You will balance call‑centre style service with precise administrative processing, supporting brand‑driven customer care and professional standards.

Ideal candidates are organised, detail‑oriented and comfortable working across multiple systems in a structured environment, delivering quality service and accurate record updates for

Qualifications

• Experience in customer service, call centre or admin roles.
• Financial services background helpful but not essential.
• Strong written and verbal communication skills.
• High attention to detail and accuracy.
• Conscientious, brand-aware and process-driven.

Responsibilities

• Handle inbound and outbound customer enquiries with clarity.
• Respond to written enquiries, deletion requests and closure requests.
• Process customer information and update records accurately.
• Follow structured workflows and compliance requirements.
• Support back-office tasks such as batch checks and exception handling.
• Collaborate with internal teams to resolve issues efficiently.

Skills

Customer service

Call centre

Admin

Communication

Attention to detail

Brand awareness

Process-driven

Job description

We’re partnering with a respected financial services organisation on a major customer support project, and we’re looking for organised, customer‑focused people who can balance call‑centre style service with accurate administrative processing.

If you’re considerate, detail‑driven and comfortable working across multiple systems, this is a great opportunity to support a brand that genuinely values care, professionalism and customer trust.

What you’ll be doing

• Handling inbound and outbound customer enquiries with clarity and empathy
• Responding to written enquiries, deletion requests and closure requests
• Processing customer information and updating records accurately
• Following structured workflows and compliance requirements
• Supporting back‑office tasks such as checking batch closure jobs and assisting with exception handling
• Working closely with internal teams to resolve issues efficiently

Who we’re looking for

• Experience in customer service, call centre, client support or admin
• Financial services background helpful, but not essential
• Strong written and verbal communication skills
• High attention to detail — you’re someone who gets things right the first time
• Conscientious, considerate and brand‑aware
• Comfortable working in a structured, process‑driven environment.