Customer Service Operator

Greystones Recruitment; City of Greater Dandenong; On-site; AUD 45,000 - 60,000; Full time

Job summary

Greystones Recruitment is seeking a friendly Customer Service Operator to join our team in Victoria. The role involves assisting customers by phone and email, and requires accurate data entry and seamless order processing.

You will also prepare invoices, verify billing details, and collaborate with the team to keep customers informed. Strong computer skills and attention to detail are essential for success in this role.

Qualifications

• Clear communication with a helpful, professional manner.
• Accurate data entry skills with strong attention to detail.
• Experience with invoicing and order processing.
• Confidence using computer systems and learning new software.
• Good time management and the ability to prioritise tasks.
• Previous experience in customer service or administration is an advantage.

Responsibilities

• Responding to customer enquiries by phone and email.
• Entering and updating customer information accurately.
• Preparing invoices and checking billing details.
• Processing customer orders from receipt through to completion.
• Working with the team to resolve enquiries and keep customers informed.

Skills

Clear communication

Accurate data entry

Invoicing and order processing

Confidence with computer systems

Time management

Job description

We’re looking for a friendly, organised Customer Service Operator with strong data entry skills to join our team.

Your responsibilities will include:

• Responding to customer enquiries by phone and email
• Entering and updating customer information accurately
• Preparing invoices and checking billing details
• Processing customer orders from receipt through to completion
• Working with the team to resolve enquiries and keep customers informed

What you’ll bring:

• Clear communication and a helpful, professional manner
• Accurate data entry skills and strong attention to detail
• Experience with invoicing and order processing
• Confidence using computer systems and learning new software
• Good time management and the ability to prioritise tasks

Previous experience in customer service or administration would be an advantage.