Client Service & Records Administrator

Mecca Recruitment Group; Sydney; On-site; AUD 55,000 - 70,000; Full time

Job summary

Mecca Recruitment Group is partnering with a respected financial services organisation in Sydney to recruit customer‑focused candidates for a major support project. You will balance call‑centre style service with precise administrative processing, supporting brand‑driven customer care and professional standards.

Ideal candidates are organised, detail‑oriented and comfortable working across multiple systems in a structured environment, delivering quality service and accurate record updates for

Qualifications

• Experience in customer service, call centre or admin roles.
• Financial services background helpful but not essential.
• Strong written and verbal communication skills.
• High attention to detail and accuracy.
• Conscientious, brand-aware and process-driven.

Responsibilities

• Handle inbound and outbound customer enquiries with clarity.
• Respond to written enquiries, deletion requests and closure requests.
• Process customer information and update records accurately.
• Follow structured workflows and compliance requirements.
• Support back-office tasks such as batch checks and exception handling.
• Collaborate with internal teams to resolve issues efficiently.

Skills

Customer service

Call centre

Admin

Communication

Attention to detail

Brand awareness

Process-driven

Job description

Mecca Recruitment Group is partnering with a respected financial services organisation in Sydney to recruit customer‑focused candidates for a major support project. You will balance call‑centre style service with precise administrative processing, supporting brand‑driven customer care and professional standards.

Ideal candidates are organised, detail‑oriented and comfortable working across multiple systems in a structured environment, delivering quality service and accurate record updates for