Call Centre/Customer Support

Government client (agency undisclosed); Townsville City; On-site; AUD 55,000 - 75,000; Full time

Job summary

Government client (agency undisclosed) is seeking a Customer Service & Administration Officer to support customers and stakeholders by handling inbound enquiries and completing administrative tasks.

Key duties include delivering professional customer service, updating internal systems, maintaining records, and assisting with reporting. Strong communication and interpersonal skills are essential, with the ability to resolve issues professionally.

Qualifications

• Experience in customer service, call centre coupled with administration.
• Strong communication and interpersonal skills.
• The ability to manage difficult conversations and resolve issues professionally.

Responsibilities

• Providing efficient and professional customer service.
• Processing and updating information within internal systems.
• Preparing, compiling and maintaining accurate records and documentation.
• Assisting with reporting and general administrative tasks.

Skills

Customer service

Call centre

Administration

Job description

As a Customer Service & Administration Officer, you will play a key role in providing high-quality support to customers and stakeholders by managing inbound enquiries and completing a variety of administrative functions.

Key responsibilities

• Providing efficient and professional customer service.
• Processing and updating information within internal systems.
• Preparing, compiling and maintaining accurate records and documentation.
• Assisting with reporting and general administrative tasks.

What you need

• Experience in a customer service, call centre coupled with administration.
• Strong communication and interpersonal skills.
• The ability to manage difficult conversations and resolve issues professionally.