Customer Service Administrator

Government client (agency undisclosed); Adelaide; On-site; AUD 50,000 - 70,000; Full time

Job summary

Government client in Adelaide is seeking an Enquiries Manager to coordinate incoming inquiries from a range of external and internal stakeholders. You will ensure they are accurately recorded, prioritised, allocated and followed through to resolution.

You will also ensure enquiries are documented, packaged and responded to within required timeframes, while maintaining up-to-date statuses and records. A high level of customer service is required as you manage multiple enquiries and competing

Qualifications

• Prior experience in customer service, administration, enquiries management or a similar role
• Excellent written and verbal communication skills
• Strong attention to detail and accurate record-keeping skills

Responsibilities

• You will be responsible for managing incoming enquiries from a range of external and internal stakeholders, ensuring they are accurately recorded, prioritised, allocated and followed through to resolution.
• Ensure enquiries are accurately documented, packaged and responded to within required timeframes.
• Maintain accurate and up-to-date enquiry statuses and records.
• Provide a high level of customer service while managing multiple enquiries and competing priorities.

Job description

You will be responsible for managing incoming enquiries from a range of external and internal stakeholders, ensuring they are accurately recorded, prioritised, allocated and followed through to resolution.

Key responsibilities

• Ensure enquiries are accurately documented, packaged and responded to within required timeframes.
• Maintain accurate and up-to-date enquiry statuses and records.
• Provide a high level of customer service while managing multiple enquiries and competing priorities.

What you need

• Previous experience in customer service, administration, enquiries management or a similar role.
• Excellent written and verbal communication skills.
• Strong attention to detail and accurate record-keeping skills.