Customer Service Administrator

Alcolizer Technology; City Of Stirling; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Stable full-time role

Ongoing development

Collaborative team

Weekday hours

No late nights or weekends

Job summary

Alcolizer Technology is seeking Customer Service Administrators to join our Service Administration team in a role that blends customer interaction with behind-the-scenes organisation. You will handle inquiries, prepare quotations, process orders, and maintain records, supporting the Service Management team to meet customer needs.

This stable, full-time position offers training, a collaborative environment, and regular weekday hours with no late nights or weekends, ideal for someone seeking

Qualifications

• At least 2 years’ experience in customer service, administration, or a similar role.
• Confident communication skills and a professional phone manner.
• Reliable, organised with strong attention to detail.
• Ability to work independently and as part of a team.
• Solid computer skills including Microsoft Office and ERP systems.
• Seeking long-term stability.

Responsibilities

• Handling customer enquiries and service requests over the phone and via email
• Preparing and following up on quotations
• Processing customer orders accurately
• Maintaining up-to-date customer records and service documentation
• Working closely with the Service Management team to ensure customer needs are met

Skills

Customer service

Administration

Communication

Attention to detail

Teamwork

Independent work

Tools

Microsoft Office

ERP systems

Job description

Are you looking for a stable role in a supportive team where your strong customer service and administration skills will be valued?

We are seeking reliable and motivated Customer Service Administrators to join our Service Administration team. This role is ideal for someone who enjoys a mix of customer interaction and behind-the-scenes organisation.

What you’ll be doing:

• Handling customer enquiries and service requests over the phone and via email
• Preparing and following up on quotations
• Processing customer orders accurately
• Maintaining up-to-date customer records and service documentation
• Working closely with the Service Management team to ensure customer needs are met

What we’re looking for:

• At least 2 years’ experience in customer service, administration, or a similar role
• Confident communication skills and a professional phone manner
• A reliable and organised approach with strong attention to detail
• Ability to work both independently and as part of a team
• Solid computer skills (Microsoft Office and ERP systems preferred)
• Someone who is dependable, mature-minded, and seeking long-term stability

What we offer:

• A stable, full-time role in a well-established organisation
• Supportive training and ongoing development to set you up for success
• A collaborative team environment where your contribution is valued
• Regular weekday hours (no late nights or weekends)
• A role that rewards reliability, commitment, and a strong work ethic

If you are someone who takes pride in providing excellent customer service and are looking for a role where you can stay long term, we’d love to hear from you.