Client Rostering Specialist

All About Caring; City of Parramatta; On-site; AUD 80,000 - 100,000; Full time

Job summary

All About Caring is seeking an experienced Client Rostering Specialist to coordinate Support Worker rosters and help ensure clients receive reliable, consistent support. You will manage forward and in-day rostering and maintain accurate information in Visual Care, working closely with clients, carers and internal teams.

You will coordinate rostering changes, respond to leave and urgent coverage, monitor capacity and contribute to improved workforce planning and service delivery within a

Qualifications

• Five years plus rostering, admin or team-leading experience.
• Experience in disability support or aged care is valued.
• Strong customer service and communication skills required.
• Excellent record-keeping and attention to detail.

Responsibilities

• Coordinate forward and in-day rostering for clients and workers.
• Match skilled workers to client services and respond to changes.
• Monitor capacity, overtime and coverage gaps.
• Maintain accurate client and worker information in Visual Care.
• Coordinate buddy shifts, onboarding and training needs.
• Communicate service changes to clients, carers and workers.
• Document cancellations, variations, feedback and adverse events.
• Participate in a rotational after-hours coordination roster.

Skills

Rostering experience

Administration

Team leadership

Disability care experience

Customer service

Communication

Attention to detail

Education

NDIS Worker Screening Check

Tools

Visual Care

Job description

All About Caring is seeking an experienced and organised Client Rostering Specialist to coordinate Support Worker rosters and help ensure clients receive reliable, consistent support.

Reporting to the Rostering Manager, you will manage forward and in-day rostering, respond to service changes, monitor workforce capacity and maintain accurate information in Visual Care. You will work closely with clients, carers, Support Workers and internal teams to ensure services are appropriately staffed and changes are communicated promptly.

Key Responsibilities

• Coordinate forward and in-day rostering
• Match suitably skilled Support Workers to client services
• Respond to roster changes, leave, absences and urgent coverage requirements
• Monitor workforce capacity, overtime and Unable to Cover services
• Maintain accurate client and Support Worker information in Visual Care
• Coordinate buddy shifts, onboarding and training requirements
• Communicate service changes to clients, carers and Support Workers
• Document cancellations, variations, feedback and adverse events
• Participate in a rotational after-hours coordination roster

About you

You will bring:

• At least five years’ experience in rostering, administration or a team leader role
• Experience in disability support or aged care
• Strong customer service and communication skills
• Excellent attention to detail and record-keeping
• The ability to prioritise and remain calm under pressure
• A collaborative, practical and solutions-focused approach
• A current NDIS Worker Screening Check
• Experience using Visual Care or a similar rostering system will be highly regarded.

Why join All About Caring:

• Make a direct contribution to reliable client services
• Join a collaborative and customer-focused team
• Use your rostering expertise in a meaningful role
• Contribute to improved workforce planning and service delivery