Rostering Officer

Uniting Communities; Adelaide; On-site; AUD 65,000 - 75,000; Full time

Job summary

Uniting Communities is seeking a Rostering Officer in Adelaide for a 12-month fixed-term, full-time position. You will coordinate daily rosters for Community Support Workers, match workers to clients by needs and location, and manage absences with replacements while ensuring payroll deadlines are met.

Ideal candidates will hold a Certificate III in Business Administration (or equivalent) and have strong Microsoft Office skills, excellent communication, and the ability to handle multiple

Qualifications

• Certificate III in Business Administration (or equivalent) or at least two years' administrative experience.
• Strong proficiency in Microsoft Office applications.
• Excellent written and verbal communication skills.
• Strong organisational, analytical and problem-solving abilities.
• The ability to manage competing priorities and work effectively under pressure.
• NDIS Worker Screening Check or ability to obtain one.

Responsibilities

• Coordinate and maintain daily rosters for Community Support Workers.
• Match workers to clients based on needs, preferences, location and service requirements.
• Manage planned and unplanned absences and arrange suitable replacements.
• Monitor workforce availability and address unallocated shifts.
• Respond to rostering enquiries from workers and internal stakeholders.
• Liaise with external agencies regarding brokered care services.
• Maintain data within rostering systems and meet payroll and finance deadlines.
• Publish rosters in line with Enterprise Agreement requirements.
• Support return-to-work arrangements and injury rostering requirements.
• Prepare reports and provide administrative support to the Operations Team.

Skills

Microsoft Office

Organisational skills

Communication skills

Analytical thinking

Problem solving

Prioritisation under pressure

NDIS Screening Check

Education

Certificate III in Business Administration (or equivalent)

Job description

About the Role

As a Rostering Officer, you will be responsible for coordinating and maintaining rosters for Community Support Workers, ensuring client needs, preferences, locations, language requirements and service types are appropriately matched. Your work will directly contribute to the delivery of high-quality aged care services across the community.

12-month fixed-term, full-time position providing rostering and scheduling support to our Community Aged Care team based in Adelaide.

Key Responsibilities

• Coordinate and maintain daily rosters for Community Support Workers.
• Match support workers to clients based on needs, preferences, location and service requirements.
• Manage planned and unplanned absences and arrange suitable replacements.
• Monitor workforce availability and address unallocated shifts.
• Respond to rostering enquiries from support workers and internal stakeholders.
• Liaise with external agencies regarding brokered care services.
• Accurately maintain data within rostering systems and meet payroll and finance deadlines.
• Publish rosters in accordance with Enterprise Agreement requirements.
• Support return-to-work arrangements and injury management rostering requirements.
• Prepare reports, undertake data analysis and provide administrative support to the Operations Team.
• Position Description - CAC Rostering Officer.pdf

About You

You are highly organised, customer-focused and able to balance multiple priorities while maintaining accuracy and professionalism.

To succeed in this role, you will have:

• Certificate III in Business Administration (or equivalent) or at least two years' administrative experience.
• Strong proficiency in Microsoft Office applications.
• Excellent written and verbal communication skills.
• Strong organisational, analytical and problem-solving abilities.
• The ability to manage competing priorities and work effectively under pressure.
• An NDIS Worker Screening Check (or the ability to obtain one).

Why Join Uniting Communities?

At Uniting Communities, our people are guided by our values of being Kind, Bold and Genuine. We foster a supportive and collaborative workplace where employees are encouraged to grow, contribute ideas and make a meaningful impact in the lives of others.

Uniting Communities is an equal opportunity employer committed to a safe, inclusive workplace. We welcome applications from people of all backgrounds, including people with disabilities, Aboriginal and Torres Strait Islander peoples and those from culturally and linguistically diverse communities.