Client Relationship Manager

Medilaw; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Medilaw in Sydney is seeking a senior account manager to oversee current and new accounts, drive client relationships, and lead national growth initiatives. The role focuses on contract management, renewal, retention, and coordinating with internal and external stakeholders to ensure delivery aligns with contracts.

You will develop strategic plans, manage client concerns, and steer opportunities for business growth across Australia.

Qualifications

• Oversight and coordination of accounts (existing and future).
• Client relationship management including contract management.
• Strategy development and stakeholder liaison.

Responsibilities

• Oversight of Medilaw’s accounts and future accounts.
• Manage and nurture client relationships incorporating contract management; contract renewal, customer retention and business growth.
• Overall responsibility for developing strategy and managing relationships with assigned customers including contract management and key internal and external stakeholder liaison.
• Manage client concerns or complaints ensuring a consistent approach to resolutions and outcomes.
• Ensure that operational delivery matches contracted requirements.
• Lead a national strategy to identify and pursue opportunities for business growth.

Job description

Job Description

• Oversight and coordination of Medilaw’s accounts and future accounts.
• Manage and nurture client relationships incorporating contract management; contract renewal, customer retention and business growth.
• Overall responsibility for developing strategy and managing relationships with assigned customers including contract management and key internal and external stakeholder liaison.
• Manage client concerns or complaints ensuring a consistent approach to resolutions and outcomes.
• Ensure that operational delivery matches contracted requirements.
• Lead a national strategy to identify and pursue opportunities for business growth.