Operations Team Leader: Healthcare & Data-Driven Coaching

Kairros; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Medilaw, part of the MedHealth Group, is seeking an enthusiastic Operations Team Leader to guide our Customer Service, Administration and Reception teams in Sydney.

Reporting to the Operations Manager, you will lead day-to-day operations, drive performance using data, and foster a positive, high-performing culture while delivering exceptional service for clients and medical specialists.

Qualifications

• Experience leading operational, administration, customer service or healthcare teams.
• Strong people leadership and coaching skills.
• Organised and proactive with multiple priorities.
• Confidence using data and reporting to support decision-making.
• Experience improving processes and driving operational efficiencies.
• Excellent communication and stakeholder management skills.
• Strong problem-solving skills in a fast-paced environment.
• Experience in healthcare, IME, medico-legal or professional services is valued.

Responsibilities

• Lead, coach and develop Customer Service, Administration and Reception teams.
• Monitor team performance, productivity and service delivery outcomes.
• Manage workforce planning, rostering and resource allocation across the business.
• Utilise operational reporting and Power BI insights to support performance improvements.
• Identify and implement process improvements to enhance efficiency and customer experience.
• Support the adoption of new technologies, automation tools and innovative ways of working.
• Manage escalations and support effective resolution of customer and stakeholder concerns.
• Work collaboratively with internal stakeholders to achieve operational goals.
• Foster a culture of accountability, teamwork and continuous improvement.

Skills

People leadership

Coaching

Data reporting

Process improvement

Stakeholder management

Communication

Problem solving

Healthcare experience

Job description

Medilaw, part of the MedHealth Group, is seeking an enthusiastic Operations Team Leader to guide our Customer Service, Administration and Reception teams in Sydney.

Reporting to the Operations Manager, you will lead day-to-day operations, drive performance using data, and foster a positive, high-performing culture while delivering exceptional service for clients and medical specialists.