Strategic Client Relations Lead

MedHealth; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Medilaw Group is seeking a dynamic CRM leader to manage key accounts, nurture client relationships, and drive business development across Australia. You will report to the General Manager – NSW/ACT and help convert a strong pipeline while ensuring top-tier service to existing customers.

Travel to regional areas will be required. The role emphasizes contract management, stakeholder liaison, and strategic growth initiatives in a fast-paced environment.

Qualifications

• Client relationship management / business development role experience.
• Understanding IME/Medico-Legal services.
• Experience preparing and submitting tenders.
• Experience in marketing health services.
• Degree or higher qualifications.
• 5 years’ experience in Health, Financial or Service industry.

Responsibilities

• Oversight and coordination of Medilaw’s accounts and future accounts.
• Manage and nurture client relationships including contract management; renewal, retention and growth.
• Develop strategy and manage relationships with assigned customers and stakeholders.
• Manage client concerns or complaints ensuring consistent resolutions.
• Ensure operational delivery matches contracted requirements.
• Lead a national strategy to identify and pursue growth opportunities.

Skills

Client relationship mgmt

BD management

IME/Medico-Legal

Tender submissions

Marketing health services

Degree or higher qualifications

5 years health/financial/service

Education

Degree or higher qualifications

Job description

Medilaw Group is seeking a dynamic CRM leader to manage key accounts, nurture client relationships, and drive business development across Australia. You will report to the General Manager – NSW/ACT and help convert a strong pipeline while ensuring top-tier service to existing customers.

Travel to regional areas will be required. The role emphasizes contract management, stakeholder liaison, and strategic growth initiatives in a fast-paced environment.