Client Relationship Coordinator - Medical Negligence

Australian Specialist Hub; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Employee benefits

Work-life balance

Job summary

Australian Specialist Hub is seeking a Client Relationship Coordinator to support our medicolegal clinic in Melbourne. You will handle client inquiries, prepare briefs, and maintain detailed interaction records, ensuring a smooth flow between clients and our team.

The role requires 2+ years in a client-facing setting, exceptional communication skills, and strong organisational abilities. A collaborative, growth-oriented environment awaits in our Melbourne office.

Qualifications

• 2+ years in a client-facing role, preferably admin or medical support.
• Strong communication and interpersonal abilities with clients.
• Excellent organisational and time management skills.

Responsibilities

• Assist with day-to-day operations of the medicolegal clinic.
• Prepare paperwork and briefs for medical specialists.
• Respond to client inquiries via phone, email, and other channels.
• Provide accurate information about services to clients.
• Maintain detailed records of client interactions.
• Identify and escalate issues to the appropriate team.
• Assist with coordinating client meetings and events.
• Contribute to continuous improvement of customer service processes.

Skills

Client-facing experience

Excellent communication

Organisational skills

MS Office proficiency

Tools

Microsoft Office Suite

Job description

Client Relationship Coordinator - Medical Negligence

As a Client Relationship Officer at Australian Specialist Hub, you will be responsible for providing exceptional client service and support to our valued medical experts and customers (largely lawyers, legal suport staff, insurance companies and governemrnt agencies). Based in our vibrant Melbourne office, this full-time position is a crucial link between our clients and our business, ensuring their needs are promptly addressed and their experience with us is positive.

Key responsibilities

• Assisting with the day to day running of our medicolegal clinic
• Preparing paperwork and briefs for medical specialists
• Respond to incoming client inquiries via phone, email, and other communication channels in a timely and professional manner
• Provide accurate and helpful information to clients on our services
• Maintain detailed records of all client interactions
• Identify and escal… any issues or concerns to the appropriate team members
• Assist with the coordination of client meetings and events
• Contribute to the continuous improvement of our customer service processes and procedures

What we're looking for

• At least 2 years of experience in a client-facing or customer service role, preferably within the administration or medical support industry
• Excellent communication and interpersonal skills with the ability to build strong relationships with clients
• Strong organisation and time management skills, with the ability to prioritise and multitask effectively
• Proficient in using Microsoft Office applications
• A genuine passion for providing exceptional customer service and a commitment to delivering positive outcomes for our clients

What we offer

• A competitive salary and a range of employee benefits
• A collaborative and supportive team environment that values work-life balance
• The chance to work for a dynamic and rapidly growing company that is making a positive impact in the industry

About us

Australian Specialist Hub is a leading provider of medicolegal assessments to a diverse range of clients across Australia. Our mission is to provide fair and thorough medicolegal assessments to clients - many of which are vunerable people. With a strong focus on continuous improvement and a talented team of professionals, we are well-positioned to support our clients in navigating the ever-changing business landscape.