Medical Administrator

4cRisk Pty Ltd; Brisbane; On-site; AUD 65,000 - 85,000; Full time

Job summary

4cRisk Pty Ltd in Brisbane is seeking a proactive medical admin professional to blend clinic administration with medico-legal case coordination. You will manage bookings, answer client inquiries, and ensure records are accurate and secure.

You will coordinate medico-legal cases end-to-end, liaising with solicitors, insurers, and treating practitioners while maintaining deadlines and documentation standards. A collaborative, privacy-minded teammate will thrive here.

Qualifications

• Experience in medical or healthcare admin (occupational health or medico-legal is a big plus).
• Sharp communication skills — written and verbal — and a real eye for detail.
• Comfortable juggling competing priorities without dropping the ball.
• Confident with Microsoft Office and CRM or practice management systems.
• You take privacy and confidentiality seriously — always.
• Happy working independently but equally good in a team environment.

Responsibilities

• Own the booking inbox — respond to client requests, lock in appointments, and ensure alignment.
• Be the go-to for clients by phone or email, handling queries with warmth and professionalism.
• Chase up medical and pathology results so nothing slips through the cracks.
• Keep candidate records accurate, up to date, and properly protected.
• Coordinate medico-legal cases end-to-end — IMEs, workplace injury assessments, expert reports.
• Liaise between our medical team and the legal world: solicitors, insurers, practitioners.
• Keep a tight case register — deadlines, correspondence, outstanding items, all tracked.
• Proofread and quality-check medical reports before they go out the door.
• Prep files, process results and dictations, and keep the medical team running smoothly.
• Ensure medico-legal documentation meets jurisdictional and legal formatting requirements.
• Handle sensitive legal and medical information with discretion.

Skills

Medical administration

Communication skills

Attention to detail

Multitasking

Independent but team-oriented

Tools

Microsoft Office

CRM / practice management systems

Job description

WHAT YOU'LL ACTUALLY BE DOING

This is a dual-function role that blends everyday medical administration with medico-legal case coordination.

At 4cRisk, we sit at the crossroads of occupational health and people's working lives. We move fast, care deeply about quality, and genuinely enjoy what we do. We're looking for someone who brings energy, attention to detail, and a natural ability to connect with people — whether that's a client on the phone, a clinician chasing results, or a case manager waiting on a report.

If you're someone who thrives on variety, loves ticking things off a list, and wants a role with real purpose — read on.

The medical admin side of things

Own the booking inbox — respond to client requests, lock in appointments, and make sure everything lines up.

Be the go-to for clients reaching out by phone or email, handling queries with warmth and professionalism.

Chase up medical and pathology results so nothing slips through the cracks.

Keep candidate records accurate, up to date, and properly protected.

The medico-legal side of things

Coordinate medico-legal cases end-to-end — IMEs, workplace injury assessments, expert reports.

Be the liaison between our medical team and the legal world: solicitors, insurers, treating practitioners.

Keep a tight case register — deadlines, correspondence, outstanding items, all tracked.

Proofread and quality-check medical reports before they go out the door.

Prep files, process results and dictations, and keep the medical team running smoothly.

Make sure all medico-legal documentation meets jurisdictional and legal formatting requirements.

Handle sensitive legal and medical information with the discretion it deserves.

Keeping clients happy (and coming back)

Build genuine relationships with clients, legal contacts, clinics, radiology and pathology providers.

Sort out issues quickly and escalate when needed — no one likes waiting.

Stay on top of case progress and keep everyone in the loop proactively.

Gather feedback and flag ideas for making our service even better.

Being a great teammate

Collaborate across clinical and admin teams — we work best when we work together.

Jump into team meetings and bring ideas to the table.

Stay sharp on industry changes, privacy laws, and our internal processes.

IS THIS YOU?

You don't need to tick every single box — but here's what we're hoping to see:

The must-haves

Experience in medical or healthcare admin (occupational health or medico-legal is a big plus).

Sharp communication skills — written and verbal — and a real eye for detail.

Comfortable juggling competing priorities without dropping the ball.

Confident with Microsoft Office and CRM or practice management systems.

You take privacy and confidentiality seriously — always.

Happy working independently but equally good in a team environment.

Nice to have (but not a dealbreaker)

Hands-on experience with scheduling, medico-legal files or IME coordination.