Client Relations Lead — Creative Merch Projects (Hybrid)

Sourcey.M; Melbourne; Hybrid; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Flexible working

Nunawading office

Birthday leave

Learning and development

Brand activations (live monogramming)

Employee discounts

Free on-site parking

Job summary

Sourcey.M in Melbourne is seeking an experienced Account Manager to own client relationships and coordinate creative projects from brief to delivery.

You will be the main contact for your clients, guiding presentations, sourcing, quoting, production and delivery, working closely with our team and suppliers to bring each project to life.

This hands-on role offers variety, the chance to work with top brands, and a collaborative, flexible workplace with room to grow.

Qualifications

• Experience in account management, client services or project coordination, ideally within promotional merchandise, marketing, print or a related industry
• A customer-first approach and a natural ability to build strong, lasting client relationships
• Confident managing multiple clients, projects and deadlines from start to finish
• A good understanding of sales and marketing, with an interest in creative products and branded merchandise
• Strong organisational skills and attention to detail, ensuring nothing falls through the cracks
• Able to work autonomously and take ownership, while also being a collaborative team member
• Adaptable and comfortable managing changing priorities and different client needs
• Proactive, reliable and solutions-focused, with a willingness to get things done
• A clear and confident communicator who builds positive relationships with clients, suppliers and the wider team

Responsibilities

• You'll be the main point of contact for your clients, managing your own accounts and coordinating projects from initial brief through to delivery.
• From creative presentations and product sourcing to quoting, production and delivery, you'll be involved in every stage, working closely with our team and suppliers to bring each project to life.
• You'll take ownership of your client accounts, build lasting relationships and ensure every project runs smoothly, deadlines are met and clients receive the personalised, collaborative service that makes Sourcey.M stand out.
• It's a varied, hands-on role where no two days are the same, and you'll have the opportunity to work with some great brands on interesting and creative projects.

Skills

Account management

Client services

Project coordination

Relationship building

Job description

Sourcey.M in Melbourne is seeking an experienced Account Manager to own client relationships and coordinate creative projects from brief to delivery.

You will be the main contact for your clients, guiding presentations, sourcing, quoting, production and delivery, working closely with our team and suppliers to bring each project to life.

This hands-on role offers variety, the chance to work with top brands, and a collaborative, flexible workplace with room to grow.