Client Relations Administrator

A-Team Recruitment; Ipswich City; On-site; AUD 46,000 - 56,000; Full time

Benefits offered by this job

Free onsite parking

Job summary

A-Team Recruitment is seeking a Client Relations Administrator for our Ipswich-based client. The role focuses on maintaining positive client relationships and delivering exceptional customer service in a fast-paced environment.

You will be the first point of contact, handle inquiries via email/phone, provide on-site training, and ensure accurate record-keeping while adhering to company policies. This position offers Monday–Friday hours, on-site work, and opportunities for progression within a

Qualifications

• Strong administration skills and attention to detail.
• Excellent communication and customer service.
• Able to work independently and in a team.
• Good command of English (spoken and written).

Responsibilities

• Act as first point of contact for clients and screen queries for management.
• Build relationships with customers.
• Support clients with queries via email, telephone and in person.
• Be a point of contact for other team members when management is unavailable.
• Manage tasks with accuracy and efficiency.
• Adhere to company rules, policies, and procedures.
• Provide training to clients on site and via online provisions.
• Maintaining all records as required.

Skills

Administration

Communication

Customer service

Teamwork

Attention to detail

IT skills

English proficiency

Job description

Client Relations Administrator required for our Ipswich-based client.

We are seeking a confident and customer-focused Client Relations Administrator to join our Ipswich-based client. This is an excellent opportunity for someone who takes pride in their work, enjoys building strong customer relationships and is passionate about delivering exceptional customer service. In this client relations administrator role, you will be responsible for maintaining positive client relationships, responding to customer enquiries and addressing any concerns or complaints professionally and efficiently. Strong administration skills, excellent communication and a proactive approach are essential, along with the ability to represent the company to the highest standard.

The Role

• Act as first point of contact for clients and ensure all queries are dealt with or screened to be provide to management.
• Building relationships with customers
• Support Clients with queries via email, telephone and if required in person
• Be a point of contact for other team members for questions/query to have answers when management is not available
• Manage tasks with attention to detail, ensuring accuracy and efficiency
• Adhere to company rules, policies, and procedures
• Provide training to clients on site and via online provisions
• Maintaining all records as required

The Person

• Good English level spoken and written
• Excellent communication skills
• Able to work as a team member as well as individually
• Must possess strong administrative skills
• Key eye for detail
• Competent IT skills
• Strong interpersonal and communication skills to engage effectively with clients.
• Able to answer phone call and email in timely and professional manner
• An adaptable and responsive approach to changing circumstances and requirements.

Benefits to You

• Salary £26k doe
• Monday - Friday working pattern
• Progression opportunities
• Fantastic well-established company
• Creative team environment
• Working with some major brands
• Town centre based
• Free onsite parking

If you have not heard back from us within 10 days, your application has been unsuccessful.