Client Relations Administrator — Customer Support Lead

A-Team Recruitment; Ipswich City; On-site; AUD 46,000 - 56,000; Full time

Benefits offered by this job

Free onsite parking

Job summary

A-Team Recruitment is seeking a Client Relations Administrator for our Ipswich-based client. The role focuses on maintaining positive client relationships and delivering exceptional customer service in a fast-paced environment.

You will be the first point of contact, handle inquiries via email/phone, provide on-site training, and ensure accurate record-keeping while adhering to company policies. This position offers Monday–Friday hours, on-site work, and opportunities for progression within a

Qualifications

• Strong administration skills and attention to detail.
• Excellent communication and customer service.
• Able to work independently and in a team.
• Good command of English (spoken and written).

Responsibilities

• Act as first point of contact for clients and screen queries for management.
• Build relationships with customers.
• Support clients with queries via email, telephone and in person.
• Be a point of contact for other team members when management is unavailable.
• Manage tasks with accuracy and efficiency.
• Adhere to company rules, policies, and procedures.
• Provide training to clients on site and via online provisions.
• Maintaining all records as required.

Skills

Administration

Communication

Customer service

Teamwork

Attention to detail

IT skills

English proficiency

Job description

A-Team Recruitment is seeking a Client Relations Administrator for our Ipswich-based client. The role focuses on maintaining positive client relationships and delivering exceptional customer service in a fast-paced environment.

You will be the first point of contact, handle inquiries via email/phone, provide on-site training, and ensure accurate record-keeping while adhering to company policies. This position offers Monday–Friday hours, on-site work, and opportunities for progression within a