Administration Assistant

Carpet Court; Ipswich City; On-site; AUD 50,000 - 60,000; Full time

Job summary

Carpet Court Ipswich is looking for an experienced Administrator and Customer Service professional to support daily administration of the busy flooring business. You will liaise with clients through their purchase and installation, coordinate installers and suppliers, and manage scheduling and job management.

This role offers training and the chance to take ownership as you grow with the company; strong attention to detail, teamwork, and a friendly, professional attitude are valued.

Qualifications

• Previous administration or office support experience.
• Strong attention to detail and ability to check work before sending.
• Excellent written and verbal communication, team-oriented.

Responsibilities

• Managing day-to-day administration of a busy flooring business.
• Liaising with clients throughout their purchase and installation process.
• Coordinating and communicating with installers and suppliers.
• Assisting with scheduling and job management.
• Handling customer enquiries and resolving issues professionally.
• Data entry, filing and maintaining accurate customer records.
• Preparing documents, correspondence and reports.
• General office administration and support to management.

Skills

Attention to detail

Organisational skills

Customer service

Communication

MS Office

Driver's licence

Tools

Microsoft Office

Job description

Ipswich Carpet Court is a busy, family-run flooring retailer proudly servicing the Ipswich and surrounding areas. We are looking for an experienced Administrator and Customer Service professional to join our team and assist with the day-to-day administration of our growing business. This is a varied role suited to someone who is highly organised, confident dealing with customers and trades, and takes pride in getting the details right.

Your responsibilities will include:

Managing the day-to-day administration of a busy flooring business

Liaising with clients throughout their purchase & installation process

Coordinating and communicating with installers and suppliers

Assisting with scheduling and job management

Handling customer enquiries and resolving issues professionally

Data entry, filing and maintaining accurate customer records

Preparing documents, correspondence and reports

General office administration and support to the management team

You'll receive training in our systems and processes, but we are looking for someone who can take ownership of their work as they become established in the role.

About you

You'll ideally have previous experience in administration or office support and be looking for a role where you can continue developing your skills.

You will:

Have strong attention to detail and take the time to check your work before it goes out

Be organised and able to manage multiple tasks and changing priorities

Communicate confidently, both written and verbal

Work well as part of a team and be willing to help others when priorities change

Have a friendly, professional and positive attitude

Take ownership and pride in your work, following tasks through to completion

Have good Microsoft Office and computer skills

Hold a current Australia drivers licence

We want someone who is looking for more than just their next short-term administration role. There is an opportunity to build your knowledge of the business, take on greater responsibility and develop your career over time.