Compassionate Aged Care Intake Specialist

Mounties Care; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Onsite parking

Discounted fitness & swim centre

Training and development opportunities

Supportive and inclusive team & kultur

Job summary

Mounties Care in Mount Pritchard, NSW, is seeking a Client Intake Consultant to be the first contact for home care service inquiries. You will manage leads, assess eligibility, and guide clients through My Aged Care processes, service agreements, and handover to Care Managers.

The role requires strong communication, CRM skills and experience in intake or care coordination, with a focus on empathy and building hospital/GP referrals. Onsite work with opportunities for development.

Qualifications

• 2+ years in intake, sales, customer service or care coordination.
• Excellent phone and face-to-face communication with empathy for older people.
• Strong organisation, follow-up and CRM skills.
• National Police Check, NDIS works check, WWC, driver's licence and reliable vehicle.
• Aged care, home care or disability experience.
• Knowledge of Support at Home and My Aged Care.
• Certificate III/IV in Individual Support or Ageing Support (desirable).

Responsibilities

• Respond promptly to inbound enquiries and follow up new leads and referrals by phone.
• Meet prospective clients and families at home, in the office and at community events.
• Assess needs, eligibility and funding, and explain services and costs clearly.
• Guide clients through My Aged Care, service agreements and handover to Care Managers.
• Record every lead in the CRM and report weekly on enquiries and conversions.
• Build relationships with hospitals, GPs, allied health and community referrers.
• Meet aged care quality, privacy and conduct obligations, and elevate risks or complaints.

Skills

Customer service

Intake coordination

CRM

Phone & in-person comms

Organisational skills

Education

Certificate III/IV in Individual Support or Ageing Support

Tools

CRM

My Aged Care

Job description

Mounties Care in Mount Pritchard, NSW, is seeking a Client Intake Consultant to be the first contact for home care service inquiries. You will manage leads, assess eligibility, and guide clients through My Aged Care processes, service agreements, and handover to Care Managers.

The role requires strong communication, CRM skills and experience in intake or care coordination, with a focus on empathy and building hospital/GP referrals. Onsite work with opportunities for development.