Client Intake & Onboarding Specialist

Stream Healthcare; Sydney; On-site; AUD 75,000 - 95,000; Full time

Benefits offered by this job

Employee Assistance Program

Professional development and ongoing培训

Opportunities for career progression

Job summary

Stream Healthcare in Sydney seeks an experienced Client Intake Coordinator to be the first point of contact for clients and families, guiding them through the intake and onboarding process with a person-centred approach.

This full-time, permanent role collaborates with internal teams, support coordinators and external stakeholders to connect clients with appropriate services, while ensuring privacy and high-quality service delivery.

Qualifications

• Experience in client intake, coordination, administration or similar client-facing role.
• Experience in healthcare, disability, aged care or community services.
• Understanding of privacy and confidentiality requirements.
• Knowledge of person-centred practice and working with external stakeholders.

Responsibilities

• Manage the client intake and onboarding process from initial enquiry through service commencement.
• Gather and verify client information, coordinate referrals and liaise with internal teams.
• Maintain accurate records and ensure privacy, confidentiality and compliance.
• Support clients and families with a welcoming, professional and person-centred experience.

Skills

Client intake

Coordination

Administration

Healthcare experience

Disability services

Communication

Organisational skills

Privacy & confidentiality

Stakeholder liaison

NDIS knowledge

Person-centred practice

Tools

Client management systems

Job description

Stream Healthcare in Sydney seeks an experienced Client Intake Coordinator to be the first point of contact for clients and families, guiding them through the intake and onboarding process with a person-centred approach.

This full-time, permanent role collaborates with internal teams, support coordinators and external stakeholders to connect clients with appropriate services, while ensuring privacy and high-quality service delivery.