Client Intake & Assessment Specialist

Anglicare Southern Queensland; Strathpine; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Not-for-Profit Salary Packaging

Novated Lease

Health Insurance Discounts

Wellbeing App

Job summary

Anglicare Southern Queensland in Strathpine seeks an Intake and Assessment Officer on a fixed-term, full-time basis, 38 hours per week for six months. You will conduct intake conversations to understand client needs, connect clients with services, and ensure safety plans where required.

You will collaborate with teams, maintain records, and participate in training to deliver person-centred care. A relevant degree and clear background checks are required.

Qualifications

• Current National Police Check.
• Current Blue Card (Working with Children).
• Degree in human services, social work or psychology or similar.

Responsibilities

• Conduct client intake and assessment interviews via phone and online to determine eligibility and support needs.
• Connect clients with appropriate Anglicare services or provide warm referrals to external support agencies.
• Undertake client risk assessments and develop safety plans where required.
• Advocate for client choice, rights, and person-centred service delivery.
• Build and maintain strong relationships with government and community service providers.
• Maintain accurate client records, case notes, and service documentation.
• Collaborate effectively with internal teams and external stakeholders to achieve positive client outcomes.
• Participate in team meetings, supervision, training, and professional development activities.
• Contribute to continuous improvement initiatives, service development, and quality outcomes.
• Ensure compliance with organisational policies, legislative requirements, and professional standards.

Skills

Client intake

Risk assessment

Communication

Education

Degree in human services

Social work

Psychology

Job description

Anglicare Southern Queensland in Strathpine seeks an Intake and Assessment Officer on a fixed-term, full-time basis, 38 hours per week for six months. You will conduct intake conversations to understand client needs, connect clients with services, and ensure safety plans where required.

You will collaborate with teams, maintain records, and participate in training to deliver person-centred care. A relevant degree and clear background checks are required.