Housing & Justice Coordinator — Trauma-Informed Service Leader

Anglicare Southern Queensland; Brisbane; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Not-for-Profit Salary Packaging

Novated Lease

Corporate Health Insurance Discounts

Annual People Awards

24/7 Employee Assistance Program

Job summary

Anglicare Southern Queensland is seeking a passionate Coordinator HSWF - Housing & Justice to lead and coordinate services for women experiencing homelessness, DFV and justice involvement from our WEIS and Sustaining Tenancies programs. You will guide the team, ensure high-quality service delivery, and work with partners to drive recovery‑oriented, trauma‑informed care.

The role requires on-call duties, a relevant degree, and current checks; it is a fixed-term full-time position based at

Qualifications

• Degree in Social Work, Human Services, Management or a related discipline, or equivalent practical experience
• Current National Police Check
• Current Blue Card
• Current Queensland Driver Licence and access to a reliable vehicle

Responsibilities

• Providing service coordination and operational leadership to a team
• Ensuring service delivery needs are met and maintained
• Complete service documentation and reporting
• Assist team members with complex cases, case planning, risk assessments and safety planning as required
• Provide proactive and positive peer support to team member
• Lead by example demonstrating values-aligned behaviour that are productive, professional, collaborative and flexible
• Provide day-to-day leadership and direction to team members
• Ensure individuals within the team are aligned to the business plan and goals with clear performance and development expectations/ accountabilities
• Engage and encourage team members in the sharing of ideas to promote client satisfaction, improve systems and processes, and deliver organisation outcomes
• Coordinate recruitment, orientation and support of staff and volunteers, using established policies and processes
• Participate in an on call roster to ensure client and service needs are met
• Generate ideas for innovation and enhanced working practices to achieve organisational mission
• Know your role is making a real difference supporting Queenslanders in need
• Value-driven organisation rooted in Love, Care, Hope & Humility

Skills

Leadership

Team coordination

Stakeholder communication

Education

Degree in Social Work / Human Services / Management or related discipline

Job description

At Anglicare Southern Queensland, we believe everyone has a story. With a 150-year heritage, we exist for individuals of all life stages who may be experiencing challenges or entering a new phase of life. Our skilled staff deliver a breadth of care-based services across a vast geographic footprint, and in many types of locations.

At the heart of everything we do is a simple belief: everyone deserves to be treated with dignity, respect, and care. Join our team today, and make a difference today, tomorrow and together.Be where you are needed. Belong right here.

About the role

We are seeking a passionate and values-driven Coordinator HSWF - Housing & Justice to join our Housing and Homelessness team.

You will be responsible for the day-to-day operations of our Women's Early Intervention Services (WEIS) and Sustaining Tenancies program working with QDAC participants playing a key leadership role in supporting the delivery of high-quality services to individuals experiencing homelessness, DFV and/or involved in the criminal justice system. You will provide guidance, support and coordination to team members, fostering a collaborative and positive work environment that promotes excellence in service delivery.

This role plays a critical function in ensuring the delivery of safe, trauma-informed, recovery-orientated and client-centered services. Working closely with the Service Manager and external partners, the coordinator supports team members through complex case guidance, operational oversight and continuous improvement. The role also includes on-call responsibilities.

This position is a fixed-term full time position based at our Toowong service location until January 2028.

Qualifications and Requirements

• Degree in Social Work, Human Services, Management or a related discipline, or equivalent practical experience
• Current National Police Check
• Current Blue Card
• Current Queensland Driver Licence and access to a reliable vehicle

Responsibilities

• Providing service coordination and operational leadership to a team
• Ensuring service delivery needs are met and maintained
• Complete service documentation and reporting
• Assist team members with complex cases, case planning, risk assessments and safety planning as required
• Provide proactive and positive peer support to team member
• Lead by example demonstrating values-aligned behaviour that are productive, professional, collaborative and flexible
• Provide day-to-day leadership and direction to team members
• Ensure individuals within the team are aligned to the business plan and goals with clear performance and development expectations/ accountabilities
• Engage and encourage team members in the sharing of ideas to promote client satisfaction, improve systems and processes, and deliver organisation outcomes
• Coordinate recruitment, orientation and support of staff and volunteers, using established policies and processes
• Participate in an on call roster to ensure client and service needs are met
• Generate ideas for innovation and enhanced working practices to achieve organisational mission
• Voted Reader’s Digest Most Trusted Brand in Aged Care seven consecutive years in a row.
• Know your role is making a real difference supporting Queenslanders in need.
• Value-driven organisation rooted in Love, Care, Hope & Humility.
• Not for Profit Salary Packaging (Reduce your taxable income by up to $18,550).
• Novated Lease – pay for your car and running costs with pre-tax dollars!
• Corporate Health Insurance Discounts with Bupa and Medibank.
• A culture of recognition with our Annual People Awards.
• 24/7 Employee Assistance Program & Pastoral Care Support.

What happens now?

Apply now by submitting your current resume and an optional cover letter, and by answering a few short application questions.

If you require any adjustments to the recruitment process or would like more information, please contact Jacinta at jfuss@ anglicaresq.org.au.

Anglicare is committed to building an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQ+ communities, people with disabilities and people with a lived experience of mental health. We promote a child-safe environment and are committed to providing ongoing care and protection.

About the Team

Anglicare is committed to building a highly skilled workforce, assisted by a dedicated management team. We support our staff with learning and development initiatives, an employee benefits program, and progressive human resources management strategies, and are recognised as a leading employer in the non-profit sector. You will also enjoy:

• Developing skills within the growing sector of Aged Care
• Career progression and development in the form of internal and external training
• The option to increase your take-home pay with salary packaging
• Working with a friendly, supportive and innovative team
• Discounts at major retail outlets

Job Info

• Job Identification 1840
• Job Category Child Welfare, Youth and Family Services
• Posting Date 10/23/2026, 04:39 AM
• Job Type Fixed Term - Full-Time
• Locations Toowong, QLD, Australia Brisbane, QLD, Australia