Intake and Assessment Officer

Anglicare Southern Queensland; Strathpine; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Not-for-Profit Salary Packaging

Novated Lease

Health Insurance Discounts

Wellbeing App

Job summary

Anglicare Southern Queensland in Strathpine seeks an Intake and Assessment Officer on a fixed-term, full-time basis, 38 hours per week for six months. You will conduct intake conversations to understand client needs, connect clients with services, and ensure safety plans where required.

You will collaborate with teams, maintain records, and participate in training to deliver person-centred care. A relevant degree and clear background checks are required.

Qualifications

• Current National Police Check.
• Current Blue Card (Working with Children).
• Degree in human services, social work or psychology or similar.

Responsibilities

• Conduct client intake and assessment interviews via phone and online to determine eligibility and support needs.
• Connect clients with appropriate Anglicare services or provide warm referrals to external support agencies.
• Undertake client risk assessments and develop safety plans where required.
• Advocate for client choice, rights, and person-centred service delivery.
• Build and maintain strong relationships with government and community service providers.
• Maintain accurate client records, case notes, and service documentation.
• Collaborate effectively with internal teams and external stakeholders to achieve positive client outcomes.
• Participate in team meetings, supervision, training, and professional development activities.
• Contribute to continuous improvement initiatives, service development, and quality outcomes.
• Ensure compliance with organisational policies, legislative requirements, and professional standards.

Skills

Client intake

Risk assessment

Communication

Education

Degree in human services

Social work

Psychology

Job description

Anglicare Southern Queensland – Strathpine QLD

About us:
For over 150 years, Anglicare Southern Queensland has been walking alongside Queenslanders, offering care, support, and dignity to those who need it most.By providing a range of support services, including aged care, foster care, family support, homelessness services, youth support and counselling,our mission is to make a lasting impact by fostering hope, independence, and inclusion.

At the heart of everything we do is a simple belief: everyone deserves to be treated with dignity, respect, and care. Join our team today, and make a difference today, tomorrow and together.Be where you are needed. Belong right here.

About the Role:

The Intake and Assessment Officer is the first point of contact for prospective clients seeking support. In this role, you will conduct comprehensive intake and assessment conversations to understand each client's needs, circumstances, preferences, and goals. You'll help connect clients with the most appropriate Anglicare Southern Queensland services or refer them to external community support services where needed.

We are looking for an Intake and Assessment Officer to join our team in a fixed-term, full time position 38 hours/week in Strathpine for 6 months.

Responsibilities :

Conduct client intake and assessment interviews via phone and online to determine eligibility and support needs.

Connect clients with appropriate Anglicare services or provide warm referrals to external support agencies.

Undertake client risk assessments and develop safety plans where required.

Advocate for client choice, rights, and person-centred service delivery.

Build and maintain strong relationships with government and community service providers.

Maintain accurate client records, case notes, and service documentation.

Collaborate effectively with internal teams and external stakeholders to achieve positive client outcomes.

Participate in team meetings, supervision, training, and professional development activities.

Contribute to continuous improvement initiatives, service development, and quality outcomes.

Ensure compliance with organisational policies, legislative requirements, and professional standards.

Qualifications, Credentials and Other Requirements

Current National Police Check

Current Blue Card (Working with Children)

Degree in human services, social work or psychology or similar.

Why you will love working with Anglicare Southern Queensland

Voted Reader’s Digest Most Trusted Brand in Aged Care seven consecutive years in a row.

Know your role is making a real difference supporting Queenslanders in need.

Value-driven organisation rooted in Love, Care, Hope & Humility.

Not for Profit Salary Packaging (Reduce your taxable income by up to $18,550).

Novated Lease – pay for your car and running costs with pre-tax dollars!

Corporate Health Insurance Discounts with Bupa and Medibank.

Wellbeing App – Mental, Physical and Financial wellbeing support.

A culture of recognition with our Annual People Awards.

24/7 Employee Assistance Program & Pastoral Care Support.

What’s next?

We want to ensure all applicants have the opportunity to present their best selves, if you require any adjustments to the recruitment process or require further information please contact: Jacinta - jfuss@ anglicaresq.org.au

Anglicare is committed to building an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQ; communities, people with disabilities and people with a lived experience of mental health issues. We promote a child-safe environment and are committed to providing on-going care and protection.