Client Growth & Engagement Coordinator

Lumia Care; Melbourne; Presencial; AUD 70.000 - 90.000; Jornada completa

Descripción de la vacante

Lumia Care is expanding its Customer & Growth team in Melbourne and seeks a Client Engagement Coordinator to convert CHSP inquiries to Support at Home and strengthen client relationships.

You will manage a pipeline, guide families through care options with empathy, and collaborate with clinical and operations teams to ensure smooth onboarding. Remote/onsite travel across Melbourne may be required.

Formación

• Experience in aged care, in-home care, or a related health setting.
• Familiarity with CHSP, Support at Home, or Home Care Packages.
• Experience in telesales, customer service, or client coordination.
• Exposure to AI tools or willingness to learn and adopt new technologies.
• Proven experience in business development, client engagement, or sales.
• Excellent relationship-building, communication, and negotiation skills.
• Confidence working autonomously and managing a portfolio of clients.
• Comfortable driving across Melbourne for client visits.
• Experience using CRM systems and managing pipelines.
• Strong communication and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsabilidades

• Make outbound calls and manage inbound enquiries to convert CHSP clients to Support at Home.
• Nurture and manage a pipeline of prospective clients using our CRM system.
• Guide clients and their families through service options with empathy and clarity.
• Follow up consistently and maintain accurate records of all client interactions.
• Meet conversion targets and contribute to team growth goals.
• Collaborate with the clinical and operations teams to ensure smooth client onboarding.
• Identify opportunities to improve outreach scripts, processes, and client experience.

Conocimientos

CRM proficiency

Excel

Communication

Time management

Relationship building

Self-motivation

Autonomous work

Sales mindset

Herramientas

CRM software

Descripción del empleo

Lumia Care is expanding its Customer & Growth team in Melbourne and seeks a Client Engagement Coordinator to convert CHSP inquiries to Support at Home and strengthen client relationships.

You will manage a pipeline, guide families through care options with empathy, and collaborate with clinical and operations teams to ensure smooth onboarding. Remote/onsite travel across Melbourne may be required.