Service Coordinator Sydney Perm Position

Be Recruitment; Melbourne; Hybrid; AUD 65,000 - 75,000; Full time

Job summary

Lumia Care is recruiting a Service Coordinator to join their Hawthorn team, supporting Care Partners with administering client plans and coordinating services behind the scenes of Support at Home.

Ideal candidates will have CHSP or NDIS plan management knowledge, be highly organised, meticulous, and comfortable navigating multiple systems while keeping documentation accurate and on track for service delivery.

Qualifications

• Experience in Support at Home, CHSP or disability services.
• Strong administration and coordination skills.
• Excellent attention to detail.
• Confidence using multiple systems.
• Good understanding of plans and budgets.

Responsibilities

• Support Care Partners with administration and client plan coordination.
• Manage services against approved plans and budgets.
• Coordinate services and providers.
• Maintain accurate client records and documentation.
• Monitor plan utilisation and identify issues.
• Follow up actions to ensure services are delivered as planned.
• Liaise with internal teams, clients and external providers.
• Take ownership of administrative detail that keeps client services running smoothly.

Skills

Coordination

Administration

Attention to detail

Communication

Organisational skills

Education

Diploma or certificate in disability services

Tools

NDIS portal

Case management software

Job description

Nov, Dec or Jan start dates available | Support at Home or CHSP experience ideal

We are exclusively representing Lumia Care in recruiting a team of Service Coordinators to join their Hawthorn team. They are one of Australia's largest and fastest-growing community services providers.

These aren't traditional case management roles. You'll work closely with Care Partners, taking responsibility for much of the coordination, plan management and administration that sits behind the delivery of a client's Support at Home services.

It's a great opportunity for someone who understands either Support at Home CHSP's or the NDIS plan mgt and is highly organised, administratively strong and comfortable managing lots of moving parts.

What you'll be doing

• Supporting Care Partners with the administration and coordination of client plans
• Managing services against approved plans and budgets
• Coordinating services and providers
• Maintaining accurate client records and documentation
• Monitoring plan utilisation and identifying issues
• Following up actions and ensuring services are delivered as planned
• Liaising with internal teams, clients and external providers
• Taking ownership of the administrative detail that keeps client services running smoothly

We're looking for:

• Experience within Support at Home, Home Care Packages, NDIS or disability services
• Strong administration and coordination skills
• Excellent attention to detail
• Confidence working across different systems
• Good understanding of plans, budgets and service coordination
• Strong communication skills
• Someone who is genuinely organised and enjoys getting things done

You don't necessarily need to have held the title of Support Coordinator before. We're particularly interested in people who understand the sector and have the organisation, systems and administrative capability to support a busy Care Partner team.