SA - Client Engagement Coordinator

Lumia Care; Adelaide; On-site; AUD 55,000 - 85,000; Full time

Job summary

Lumia Care Pty is seeking a dynamic Client Engagement Coordinator in Adelaide to support clients transitioning from CHSP to the new Support at Home program. You will be the first voice for Lumia Care, guiding families with empathy and clarity through options and next steps.

You’ll manage a pipeline, handle inquiries, and ensure accurate records in the CRM, while collaborating with clinical and operations teams to onboard clients smoothly and reach conversion targets.

Qualifications

• Warm, confident telephone manner with clear communication.
• Natural ability to connect with people — empathetic, patient, and persuasive.
• Strong organisational skills and attention to detail.
• Comfortable working with CRM systems and digital tools.
• Solid IT skills including Microsoft Excel.
• Self-motivated with a drive to meet targets.

Responsibilities

• Make outbound calls and manage inbound enquiries to convert CHSP clients to Support at Home.
• Nurture and manage a pipeline of prospective clients using our CRM system.
• Guide clients and their families through service options with empathy and clarity.
• Follow up consistently and maintain accurate records of all client interactions.
• Meet conversion targets and contribute to team growth goals.
• Collaborate with the clinical and operations teams to ensure smooth client onboarding.
• Identify opportunities to improve outreach scripts, processes, and client experience.

Skills

Communication

Empathy

Organisation

CRM familiarity

IT literacy

Target-driven

Tools

CRM systems

Microsoft Excel

Job description

Client Engagment Coordinator- Adelaide

Lumia Care is looking for a dynamic, organised communicator to join our growing team — converting warm leads into life-changing care for older Australians. This is a role for someone who genuinely enjoys talking to people, knows how to listen as well as they speak, and thrives in a fast-paced environment where every conversation has real purpose. You'll be the first real voice many clients hear from Lumia Care — and you'll help guide them through one of the most important decisions of their lives.

About Lumia Care

Lumia Care is redefining person-centred aged care and disability services across Australia. As we continue to grow, we're building a team of motivated, warm professionals who combine commercial drive with genuine care for the people we serve.

What You’ll Do

You’ll work with a pipeline of clients who are transitioning from the Commonwealth Home Support Programme (CHSP) to the new Support at Home program — helping them understand their options, building trust, and converting enquiries into active Lumia Care clients.

• Make outbound calls and manage inbound enquiries to convert CHSP clients to Support at Home
• Nurture and manage a pipeline of prospective clients using our CRM system
• Guide clients and their families through service options with empathy and clarity
• Follow up consistently and maintain accurate records of all client interactions
• Meet conversion targets and contribute to team growth goals
• Collaborate with the clinical and operations teams to ensure smooth client onboarding
• Identify opportunities to improve outreach scripts, processes, and client experience

ESSENTIAL REQUIREMENTS

• Warm, confident telephone manner with clear communication skills
• Natural ability to connect with people — empathetic, patient, and persuasive
• Strong organisational skills and attention to detail
• Comfortable working with CRM systems and digital tools
• Solid IT skills including Microsoft Excel
• Self-motivated with a drive to meet targets

HIGHLY REGARDED

• Experience in aged care, in-home care, or a related health setting
• Familiarity with CHSP, Support at Home, or Home Care Packages
• Experience in telesales, customer service, or client coordination
• Exposure to AI tools or willingness to learn and adopt new technologies

WHY THIS ROLE

• Meaningful work —
• Be part of a rapidly growing organisation where your contribution is visible and valued